Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Diaz

Gilbert,AZ

Summary

Proven sales professional with a track record of enhancing customer satisfaction and loyalty at T-Mobile. Excelled in teamwork and upselling, significantly boosting sales. Skilled in POS system operation and renowned for exceptional people skills. Achieved notable sales goals by leveraging product knowledge and customer service excellence.

Overview

11
11
years of professional experience

Work History

Sales Associate

T-Mobile
01.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Assistant Manager

Buckle
05.2019 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.

Sales Associate and Inventory

Banana Republic Factory
06.2018 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Key Holder

Fashion Q
04.2017 - 06.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Sales Associate

Forever 21
06.2016 - 04.2017
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
  • Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
  • Implemented promotional displays, attracting customer interest and boosting sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.

Sales Associate

Sears
06.2014 - 06.2016
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.

Education

No Degree - Dental Hygiene

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

High School Diploma -

Williams Field High School
Gilbert, AZ
05-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Flexible schedule
  • Stocking and receiving
  • Product sales
  • POS system operation
  • Upselling
  • Guest relations
  • Retail store operations
  • Product recommendations
  • Sales goals attainment
  • Product promotions
  • Friendly and outgoing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

T-Mobile
01.2023 - Current

Assistant Manager

Buckle
05.2019 - 01.2023

Sales Associate and Inventory

Banana Republic Factory
06.2018 - 04.2019

Key Holder

Fashion Q
04.2017 - 06.2018

Sales Associate

Forever 21
06.2016 - 04.2017

Sales Associate

Sears
06.2014 - 06.2016

No Degree - Dental Hygiene

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Williams Field High School

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Brenda Diaz