BRENDA DIAZ
Antioch,TN
Summary
Passionate, tech savvy training professional successful at developing and implementing training plans and supplementary materials to help trainees excel. Adept at planning and implementing onsite and remote training programs. Desire a remote position in a dynamic, fast-paced environment. Looking to relocate to VA or CA.
Overview
15
15
years of professional experience
Work History
CLINICAL EDUCATION COORDINATOR
Heritage Medical Assoc
05.2019 - Current
- Develop, manage, implement new hire training (Clinical, EHR, Practice Management Software) for the whole organization (approx 180 providers, 400+ staff – multi-specialty, multiple locations)
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills in person and online
- Onsite support and training in EMR/PM software, best practices and clinical skills
- Assist with clinic integrations – new and merged
- Develop, monitor and implement workflows for clinical best practices
- Create, update, and implement new clinical policies based upon organizational needs and compliance standards
- Provide OSHA guidance to all clinics and managers to ensure OSHA compliance
- Developed and serve as administrator for Respiratory Protection Program Work collaboratively with all departments to ensure efficient and effective clinic operations
- Developed and serve as administrator for in-house BLS CPR certification program
SITE MANAGER
Heritage Medical Assoc
07.2015 - 05.2019
- Managed clinic processes to ensure efficient patient flow and ensure quality patient care
- Directed & manage personnel including interviewing, hiring, time management, scheduling, evaluating, disciplinary actions and terminations (60 staff, 19 providers – multi-specialty)
- Trained and supported new hires in onboarding process in all aspects of clinical workflow
- Lead, supported and monitored staff in daily duties to ensure delivery of quality patient care
- Resolved issues between employees and customers using company policies
- Worked with all other departments to ensure smooth operational flow
- Maintained a professional atmosphere where staff is compliant with policy and procedures while maintaining high moral
- Supported and worked collaboratively with physicians to ensure delivery of quality patient care and efficient patient flow
- Worked with business office to identify opportunities for increased revenue and increased patient volume
- Reviewed practice metrics and addressed issues and concerns with physicians and administration
- Participated on various committees relating to training and education, EHR team, clinical operations, OSHA, compliance, and revenue
DEPARTMENT CHAIR
Remington College
12.2009 - 07.2015
- Worked directly with corporate office in development, editing, and delivery of new web enhanced curriculum using the Moodle LMS platform
- Responsible for delivery and management of Medical Assisting and Medical Billing and Coding Programs
- Managed OSHA compliance and accreditation standards within the programs
- Managed and supervised a team of up to 10 instructors and up to 100 students
- Assisted with training and mentoring other program chairs and lead instructors
- Inventory Management – created and implemented a system which cut expenses by 50%
- Advanced skills with computers and online environment; Able to use critical thinking skills to troubleshoot software/computer issues
- Planned and executed professional development sessions for department faculty and staff
- Reinforced and maintained culture of high achievement by focusing on discipline as opportunity for learning, growth and community-building
- Created materials and exercises to illustrate application of course concepts
- Taught diverse student population by employing various learning styles and abilities
- Incorporated instructional technologies in course delivery for both in-class and online instruction
MEDICAL ASSISTANT INSTRUCTOR
Remington College
07.2007 - 07.2009
- Instructed students in person and online Moodle LMS in all Medical Assisting courses
- Develop and initiate class planning, lesson plans, and curriculum development and planning
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching
- Implemented new educational techniques to boost student comprehension while reducing learning time
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction
- Provided immediate and constructive feedback to students individually and as group
- Evaluated students' competencies through written assignments and examinations
Education
BACHELOR OF SCIENCE - ALLIED HEALTH LEADERSHIP
EAST TENNESSEE STATE UNIVERSITY
ASSOCIATES OF ARTS - HEALTH ADMINISTRATION
AXIA COLLEGE OF UNIVERSITY OF PHOENIX
MEDICAL ASSISTING / EKG TECHNICIAN / PHLEBOTOMIST - undefined
MUNICIPAL TRAINING CENTER
Skills
- Tech Savvy
- Highly Proficient in Microsoft Word, PowerPoint, Excel, Outlook
- Training Implementation
- Curriculum Development, Planning and Implementation
- Software Implementation
- Program Coordination
- Group and Individual Adult Instruction - In-person / Online
- Interpersonal Communication Skills
- Multicultural Leadership
- Bilingual - Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
CLINICAL EDUCATION COORDINATOR
Heritage Medical Assoc
05.2019 - Current
SITE MANAGER
Heritage Medical Assoc
07.2015 - 05.2019
DEPARTMENT CHAIR
Remington College
12.2009 - 07.2015
MEDICAL ASSISTANT INSTRUCTOR
Remington College
07.2007 - 07.2009
BACHELOR OF SCIENCE - ALLIED HEALTH LEADERSHIP
EAST TENNESSEE STATE UNIVERSITY
ASSOCIATES OF ARTS - HEALTH ADMINISTRATION
AXIA COLLEGE OF UNIVERSITY OF PHOENIX
MEDICAL ASSISTING / EKG TECHNICIAN / PHLEBOTOMIST - undefined
MUNICIPAL TRAINING CENTER
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