Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Dittmar

DUBUQUE,IA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

14
14
years of professional experience

Work History

TECHNICAL SUPPORT

WESTMARK ENTERPRISES DUBUQUE
, IOWA
02.2020 - Current
  • DATABASES AND WEB PROGRAMMING
  • OVER 30 YEARS OF EXPERIENCE IN, , INCLUDING MANAGEMENT EXPERIENCE
  • VERY ORGANIZED, WITH STRONG ATTENTION TO DETAIL
  • PUNCTUAL AND VERY RARELY MISS WORK, RESPONSIBILITIES ARE TO PROVIDE TECHNICAL SUPPORT TO STUDENTS, INSTRUCTORS AND OTHERS USING WESTMARK’S ONLINE EDUCATIONAL PLATFORMS, USING CHAT, EMAIL AND BY PHONE.

HELPDESK TECHNICIAN

HILLCREST FAMILY SERVICES DUBUQUE
, IOWA
01.2014 - 02.2020
  • PROVIDED FIRST TIER SUPPORT OF END USERS, MANAGE PHONE SYSTEMS, MANAGE ACTIVE DIRECTORY, DIAGNOSE AND TROUBLE SHOOT PROBLEMS WITH HARDWARE, SOFTWARE, AND NETWORK
  • RESPONSIBLE FOR EMPLOYEE ONLINE SECURITY TRAINING AND ORIENTATION TRAINING FOR NEW EMPLOYEES
  • IMPLEMEMTED HELPDESK TICKETING SYSTEM, WAS PROJECT MANAGER FOR IMPLEMENTING A NEW PHONE SYSTEM .
  • CREATED A MORE USER FRIENDLY INTRANET FOR THE ORGANIZATION.

CUSTOMER SERVICE REPRESENTATIVE

WS LIVE DUBUQUE
, IOWA
01.2013 - 01.2014
  • PROVIDED WEB SUPPORT FOR LIFELOCK CUSTOMERS
  • GATHER INFORMATION ON POSSIBLE IDENITY THEFT,
  • ANSWER GENERAL QUESTIONS ABOUT THESERVICES PROVIDED
  • DOCUMENTING ALL CALLS.AND CUSTOMER INTERACTIONS

HEAD PHOTO SPECIALIST

WALGREENS CEDAR RAPIDS
, IOWA
01.2010 - 01.2013
  • ASSIST CUSTOMERS WITH PHOTO ORDERS, BOTH IN STORE AND OVER THE PHONE,
  • PLAN MARKETING STRATEGIES,
  • ORDER AND MANAGE INVENTORY FOR THE PHOTO DEPARTMENT
  • TRAIN NEW EMPLOYEES,
  • PRODUCING DAILY AND MONTHLY REPORTS FOR THE DEPARTMENT.
  • TROUBLESHOOTING AND MAINTENANCE OF DEPARTMENT COMPUTERS AND PHOTO PRINTERS.

Education

COMPUTER SUPPORT SPECIALIST -

KIRKWOOD COMMUNITY COLLEGE CEDAR RAPIDS
Cedar Rapids, IA
2012

Some College (No Degree) - ADMINISTRATIVE ACCOUNTING

HAMILTON BUSINESS COLLEGE
Cedar Rapids, IA

Skills

  • EDUCATION IN COMPUTER HARDWARE AND SOFTWARE, MICROSOFT OFFICE, PROGRAMMING, NETWORKING
  • YEARS OF EXPERIENCE IN CUSTOMER SERVICE, WITH A STRONG FOCUS ON COMMUNICATING WELL WITH MY CUSTOMERS

Timeline

TECHNICAL SUPPORT

WESTMARK ENTERPRISES DUBUQUE
02.2020 - Current

HELPDESK TECHNICIAN

HILLCREST FAMILY SERVICES DUBUQUE
01.2014 - 02.2020

CUSTOMER SERVICE REPRESENTATIVE

WS LIVE DUBUQUE
01.2013 - 01.2014

HEAD PHOTO SPECIALIST

WALGREENS CEDAR RAPIDS
01.2010 - 01.2013

COMPUTER SUPPORT SPECIALIST -

KIRKWOOD COMMUNITY COLLEGE CEDAR RAPIDS

Some College (No Degree) - ADMINISTRATIVE ACCOUNTING

HAMILTON BUSINESS COLLEGE

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