Brenda Doepke
Associated Pool Builders, Inc.
Bismarck,ND
38
years of professional experience
Finance professional with comprehensive background in accounting, ready to contribute to financial management and reporting. Known for accuracy in financial record-keeping and proficiency. Reliable team collaborator with focus on achieving financial accuracy and supporting dynamic business needs through analytical problem-solving and effective communication.
Work History
ACCOUNTANT
2 Years 9 Months- Manage accounts payable invoice and payment. Including invoice approval and ensuring correct job cost codes.
- Administer credit card reconciliation processes to uphold financial integrity, organizing and classifying receipts for systematic tracking. Reconcile credit card statement to automated payment processed. Review for discrepancies.
- Ensured timely product orders to support project schedules and prevent delays. for projects via proactive pre-payment coordination with project manager and supplier.
- Oversee payroll processes and ensure fund delivery. Calculate child support and garnishments as required. Compile and upload employee 401K file to provider plan. Reconcile to weekly payroll reports. Process payroll liabilities.
- Enhance financial tracking by calculating sales use tax and maintaining comprehensive spreadsheets.
- Review and process employee expense reports, verifying documentation and adherence to company policies.
- Process general ledger entries and prepare reports for month end filing.
- Cultivate positive employee and vendor relationships through effective communication.
- Provide support for special projects by collaborating with team members and managing tasks as needed.
ACCOUNTANT
3 Years 5 Months- Audited driver trip envelopes and collected Bills of Ladings for invoicing.
- Created and emailed invoices to customers, attached relevant Bills of Lading (BOLs) for clear and transparent billing.
- Investigated reasons for invoice short payments and collaborated with customers to resolve outstanding issues promptly.
- Provided support to dispatch operations during breaks to ensure continuity.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 2 Months- Answered claimant inquiries and provided accurate information regarding benefits and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Documented claimant interactions, transactions, and comments to ensure comprehensive record-keeping.
- Maintained detailed records of claimant interactions, transactions and comments for future reference.
- Reviewed and verified benefit claims for accuracy.
- Audited benefits
ACCOUNT MANAGER
1 Year 2 Months- Cultivated and strengthened relationships with key accounts, enhancing customer satisfaction and loyalty.
- Created comprehensive reports on account performance and presented them to senior management.
- Led team by mentoring new employees, facilitating their understanding and application of benefit plan guidelines.
SERVICE DELIVERY COORDINATOR
2 Years 7 Months- Developed and maintained service delivery plans for all customers, ensuring objectives were met and exceeded.
- Collaborated with customers and vendors to implement successful delivery plans.
- Monitored adherence to company policies in service delivery, ensuring compliance in billing and payment processing.
- Assisted in developing training materials for staff members involved in service delivery activities.
Payroll Coordinator
1 Year 8 Months- Assisted with the preparation of biweekly payroll reports for management review.
- Supported employees with payroll inquiries, ensuring timely resolution of paycheck issues.
- Assisted in preparing biweekly payroll reports, facilitating management's financial oversight.
- Resolved discrepancies in employee wages and tax withholding on W-2s, ensuring accurate reporting.
HOME AND FAMILY MANAGEMENT CONSULTANT
2 Years 9 Months- Dedicated time and effort to raising my son as primary caregiver, providing care, support, and guidance for his well-being and development.
- Provided financial advice and administrative support to family, enhancing their understanding of financial matters.
- Provided support and assistance to family, including financial advice and administrative tasks.
- Dedicated time and effort to raising my son, fulfilling the important role of a primary caregiver, which involved providing care, support, and guidance for his well-being and development.
CUSTOMER SERVICE TECHNICIAN
1 Year 6 Months- Assessed customer needs and provided appropriate solutions in a timely manner.
- Identified and resolved customer complaints within established timeframes.
- Provided technical assistance to customers for hardware and software related issues.
- Maintained accurate records of customer interactions in ticketing system.
ACCOUNTANT/ EQUIPMENT OPERATOR/PARTS RUNNER/TRUCK DRIVER
13 Years 7 Months- Managed accounts payable, accounts receivable, bank deposits, reconciliation, and payroll processing.
- Supervised expense tracking, fixed asset management, and year-end financial reporting.
- Established and maintained organized company profiles using QuickBooks.
- Spearheaded the transition to electronic accounting systems, enhancing company productivity.
ACCOUNTING ASSISTANT/INTERNAL CUSTOMER SERVICE
4 Years 2 Months- Processed accounts payable and receivable, reconciliations, and resolved discrepancies to maintain accurate financial records.
- Administered general ledger entries and managed bank deposits, adjustments, and travel advances to support financial operations.
- Finalized expense and accounting reports, ensuring compliance and accuracy for internal reviews.
- Handled direct billing payments, preauthorized check receipts, lockbox payments, and premium notices.
COMMISSION ACCOUNTANT & AGENT CUSTOMER SERVICE REP
1 Year- Calculated, processed, and reported agent commissions, advances, and adjustments, ensuring accurate and timely compensation.
- Calculated expenses for employees, agents, and regional director, enhancing financial oversight.
- Addressed agent commission and expense reimbursement inquiries, delivering prompt support to agents and stakeholders.
- Documented financial transactions related to commissions, advances, and adjustments, ensuring accuracy and compliance for agents.
SENIOR ACCOUNTANT
1 Year 10 Months- Managed accounts payable, bank deposits, daily cash statements, general ledger entries, account reconciliation, and accounts receivable report balancing to ensure accurate financial reporting.
- Oversaw accounts payable, bank deposits, daily cash statements, general ledger entries, account reconciliation, and accounts receivable report balancing.
- Led financial functions and processes as Senior Accountant, ensuring compliance and integrity in financial operations.
Education
Associate of Science - Accounting And Business Management
Bachelor of Arts - Business Administration, Minor in Theology
Associate Customer Service Designation - Customer Service
Skills
Finance Reporting
Accounts payable and receivable
Credit Card Reconciliation
Payroll administration
General ledger entries
Month-end processing
Account reconciliation
Data management
Timeline
ACCOUNTANT
Associated Pool Builders, Inc.
11.2023 - CurrentRead More
ACCOUNTANT
P&B Transportation, Inc.
04.2020 - 09.2023Read More
CUSTOMER SERVICE REPRESENTATIVE
Job Service North Dakota
12.2018 - 02.2020Read More
ACCOUNT MANAGER
Aetna Inc
07.2017 - 09.2018Read More
SERVICE DELIVERY COORDINATOR
CenturyLink
07.2014 - 02.2017Read More
Payroll Coordinator
Unisys Corporation
11.2012 - 07.2014Read More
HOME AND FAMILY MANAGEMENT CONSULTANT
Self
02.2010 - 11.2012Read More
CUSTOMER SERVICE TECHNICIAN
Sykes Enterprises Inc
08.2008 - 02.2010Read More
ACCOUNTANT/ EQUIPMENT OPERATOR/PARTS RUNNER/TRUCK DRIVER
Doepke Harvesting
01.1995 - 08.2008Read More
ACCOUNTING ASSISTANT/INTERNAL CUSTOMER SERVICE
United Services Life Insurance Company
01.1991 - 03.1995Read More
COMMISSION ACCOUNTANT & AGENT CUSTOMER SERVICE REP
United Services Life Insurance Company
02.1990 - 02.1991Read More
SENIOR ACCOUNTANT
United Services Life Insurance Company
03.1988 - 01.1990Read More
North Dakota State College of Science
Associate of Science from Accounting And Business Management
Read More
University of Mary
Bachelor of Arts from Business Administration, Minor in Theology
Read More
Life Office Management Association, Inc.
Associate Customer Service Designation from Customer Service
Read More