Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Donar

Cameron ,MO

Summary

Dynamic professional with a proven track record at Mercy One Medical Center, excelling in customer service and teamwork. Recognized for enhancing cleanliness standards and optimizing workflows, demonstrating strong organizational skills and attention to detail. Adaptable and dependable, committed to fostering positive relationships and delivering exceptional results in fast-paced environments.

Overview

35
35
years of professional experience

Work History

Stay at Home Mom

Self-employeed
01.1991 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Independent Distributor Chalk Couture

Chalk Couture
04.2018 - 11.2023
  • Streamlined distribution processes for improved efficiency and reduced delivery times.
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
  • Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer online over phone and in person
  • Developed strong relationships with key accounts, leading to increased repeat business.
  • Coordinated promotional events to showcase products and drive brand awareness.
  • Participated in industry events, networking with potential clients and partners while representing the company professionally.
  • Participated in trade shows and industry events to network and promote products.
  • Streamlined inventory management processes, maintaining optimal stock levels to meet demand without overstocking.
  • Expanded market reach with targeted distribution strategies, ensuring products were available in previously untapped markets.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
  • Conducted regular inventory audits to ensure accuracy and prevent losses.
  • Developed training programs for new staff, ensuring high level of service and knowledge about products distributed.
  • Led team meetings to discuss performance metrics, motivating staff to exceed targets.
  • Established rewards program for loyal customers, encouraging repeat business and referrals.
  • Implemented customer feedback system to identify product preferences, leading to more tailored inventory selection.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Maintained records of sales and customer information to support accuracy.
  • Developed strong customer base through efficient and reliable service.
  • Assisted with sorting and organizing stockroom items.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Processed customer payments and kept accurate financial records.
  • Delivered orders to customers to drive full satisfaction.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Processed payments, made change, and provided receipts.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
  • Resolved customer complaints promptly, maintaining positive reputation in market.
  • Enhanced customer satisfaction by providing detailed product information and efficient order processing.
  • Monitored competitive activities, adjusting strategies to maintain market leadership.
  • Conducted market analysis to identify trends, adjusting distribution strategies to capitalize on opportunities.
  • Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
  • Streamlined order processing with implementation of new software, reducing errors and improving efficiency.

Environmental Services Housekeeper

Mercy One Medical Center
11.1993 - 12.1998
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
  • Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
  • Operated electronic backpack vacuums and floor sweepers.
  • Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
  • Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
  • Cleaned elevators, glass, and planters in public areas.
  • Documented and reported necessary facility and building repairs observed.
  • Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
  • Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Verified cleanliness and organization of storage areas and carts.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

Education

High School Diploma -

Appleton East Highschool
Appleton, WI
05-1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail
  • Organization and time management
  • Calm under pressure
  • Multitasking
  • Computer skills
  • Time management
  • Excellent communication

Timeline

Independent Distributor Chalk Couture

Chalk Couture
04.2018 - 11.2023

Environmental Services Housekeeper

Mercy One Medical Center
11.1993 - 12.1998

Stay at Home Mom

Self-employeed
01.1991 - 07.2025

High School Diploma -

Appleton East Highschool

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