Brenda Dotzler
Gulf Breeze,FL
Summary
Highly organized and detail-oriented worker. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with employee/clients. Motivated drive to succeed and exceed all expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems, while remaining calm, cool and delivering what is need for a reinforcing hands down perfect solution. Strong worth ethic. Adept at working effectively unsupervised and quickly mastering new skills. Confident communicator recognized for consistently receiving excellent employee/customer feedback.
Overview
45
45
years of professional experience
Work History
Account Service Rep.
The Loan Service Center
Wyoming , Mn
11.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Lead Custodian
Independent School District
Burnsville, Mn.
01.2019 - 08.2023
- Opening the building for the day, make sure it’s is clean, safe and ready for students/staff
- Providing excellent customer service by responding promptly to requests from all building occupants
- Maintained appropriate inventory of supplies, equipment and products.
- Prioritized multiple tasks efficiently while meeting deadlines
- Initiated training programs for new employees on the use of equipment, chemicals, and safety procedures.
- Collaborated and communicated with various team members, business partners and vendors.
Hair Stylist
Advanced, Coles Salon
Burnsville, Mn.
01.1986 - 01.2019
- Provided exceptional customer service to all clients by engaging in conversation, listening to their needs and offering advice on products and services
- Utilized business-building tools and programs to increase sales and guest retention.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Greeted each client and asked questions to determine fashion needs.
- Scheduled appointments for customers using internal software system.
Customer Service
USA Today Newspaper
Saint Paul, MN
01.1981 - 01.1983
- Conducted regular follow-up calls with customers after resolving their issues
- Maintained a high level of professionalism when dealing with difficult customers
- Developed positive relationships with customers through friendly interactions
- Researched payment discrepancies and initiated corrective action as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Collected deposits or payments and arranged for billing.
Education
Reg UNL Electrician - Electrical Engineering
State of Minnesota Department of Labor
Minneapolis, MN03.2024
Boilers License - Low Pressure Boiler
State of Minnesota Department of Labor
Minneapolis, MN10.2021
Cosmetologist - Cosmetology
Horst Education Center (Aveda Institute)
Minneapolis, MN01.1985
Skills
- Customer Service
- Staff Training
- Scheduling
- Product Organization
- Call Management
- Upselling and Cross-Selling
- Credit Card Payment Processing
- Sales Closing
- Active Listening
- Problem Resolution
- Information Security
- Service Upselling
- Inbound and Outbound Calling
- Retail Sales
- Problem-Solving Abilities
- High-Energy Attitude
- Professional Telephone Demeanor
- Adaptive Team Player
- Appointment Scheduling
- Communication
- Courteous Demeanor
- Multi-Task Management
- Quality Assurance Controls
- Complaint Resolution
- Prioritization
- Sales Expertise
- Conflict Resolution
- Order Fulfillment
- Inventory Organization
- Teamwork and Collaboration
- Digital and Physical Counts
- Stocking and Organization
- Experience with Microsoft applications including Outlook,Excel, Word Symitar, Meridian Collect, Flex
Timeline
Account Service Rep.
The Loan Service Center
11.2023 - Current
Lead Custodian
Independent School District
01.2019 - 08.2023
Hair Stylist
Advanced, Coles Salon
01.1986 - 01.2019
Customer Service
USA Today Newspaper
01.1981 - 01.1983
Reg UNL Electrician - Electrical Engineering
State of Minnesota Department of Labor
Boilers License - Low Pressure Boiler
State of Minnesota Department of Labor
Cosmetologist - Cosmetology
Horst Education Center (Aveda Institute)