Brenda Dsouza

Highly organized and proactive Senior Executive Assistant with over 25 years of experience providing top-tier administrative support to C-suite executives in fast-paced industries. Demonstrated expertise in managing complex calendars, coordinating international travel, and overseeing high-level projects, while maintaining confidentiality and professionalism. Adept at streamlining operations, facilitating cross-functional communication, and anticipating executive needs to ensure smooth business operations. Proven ability to handle sensitive information with discretion, deliver exceptional support under pressure, and build strong relationships with internal and external stakeholders. Skilled in using advanced office technologies and adept at multitasking in dynamic environments to drive organizational success.

• Travel & Tourism - IATA
• Project Management: The Basics for Success - UCI
• Human Resources Certified Professional - HRCI
• CHRP & CHRM - WorkX Middle East

• Streamlined Operations: Successfully redesigned and implemented a new filing system that improved document retrieval time, enhancing overall office efficiency.
• Project Management: Managed the coordination of a high-profile corporate event that brought together over 300 attendees, resulting in increased visibility and networking opportunities for the company.
• Cost Savings: Identified and negotiated with vendors to reduce office supply costs by 25%.
• Process Improvement: Developed and introduced a digital onboarding process for new hires that reduced the onboarding time by 30%, improving the overall employee experience.
• High-Level Support: Provided exceptional administrative support to the CEO and executive team, managing complex calendars, travel arrangements, and meeting logistics, leading to increased productivity and time management.
• Confidentiality Management: Maintained the highest level of confidentiality while handling sensitive company information and executive communications, contributing to a culture of trust and integrity.
• Team Leadership: Mentored and trained junior administrative staff, resulting in a more cohesive team and improved service delivery across the organization.
• Technology Integration: Spearheaded the transition to a new project management software, training the executive team on its use, which improved project tracking and communication among departments.
• Stakeholder Engagement: Acted as the primary liaison between the executive team and external stakeholders, successfully building and maintaining relationships that led to enhanced collaboration and partnership opportunities.
• Event Coordination: Organized and executed quarterly board meetings, ensuring all materials were prepared and distributed in advance, which resulted in a smoother and more productive meeting experience.
• Recognition: Received “Employee of the Month” recognition for exceptional performance in supporting the executive team and contributing to key projects.
• Reporting and Analytics: Prepared and analyzed reports on departmental performance metrics, providing actionable insights to senior management that informed strategic decision-making.
• Communication Enhancement: Improved internal communication processes by creating a monthly newsletter that kept staff informed about departmental updates and company initiatives.