Brenda Eggleston
Customer Service Agent/ Live Support Specialist
Longwood,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
20
20
Years of customer service experience
Work History
Customer Service Cashier
7-eleven
02.2022 - 11.2022
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
Operations Manager/Small Business Owner
Anything And Remodeling Service
01.2019 - 12.2021
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Outbound Customer Service Representative
TMC
01.2017 - 11.2018
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Inputted new customer information into [Type] database to create account for sales opportunities.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
High School Diploma -
Seminole High School
Sanford, FL05.2001
Skills
- Customer Service
- Payment Collection
- Product Merchandising
- Customer Complaint Resolution
- Product Knowledge
- Data Entry Proficiency
- Customer Relationship Management (CRM)
- POS System Operation
- Customer Satisfaction
- Product Recommendations
Timeline
Customer Service Cashier
7-eleven
02.2022 - 11.2022
Operations Manager/Small Business Owner
Anything And Remodeling Service
01.2019 - 12.2021
Outbound Customer Service Representative
TMC
01.2017 - 11.2018
High School Diploma -
Seminole High School
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