Brenda E. Jackson

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• Repeatedly commended by superiors for excellent customer service.
• Received “Employee of the Quarter” service award in April, 2003.

• Capable of reading and comprehending detailed forms or documents written as applications, manuals, policies, and procedures.
• Answered customers inquiries with professionalism to express sympathy and find an honest and accurate resolution.
• Excellent verbal and written communication skills.
• Capable of retrieving and filing files in an electronic and manual file system.
• Capable of operating a multi-line phone system.
• Call Center Experience that exhibits professional capabilities of script reading that expresses the requirements during the opening scripts of the introduction phase and compliance to allow letters requested by customers to be completed by the business guidelines and regulations.
• Updated customers names, addresses, telephone numbers, and checking account information and applying information into the computer system.
• Critical thinking skills and the ability to maintain control under stressful situations.
• Typing skills: 45wpm.
• Capable of multi-tasking with several United Health Care medical benefit programs.
• Capable of preparing statistical reports for management review.
• Excellent leadership skills in the absence of management.
• Accurate keystrokes operator entering alphabetical data or numbers.
• Capable of using Microsoft Outlook Calendar to schedule meetings or appointments.
• Test proctor skills