Brenda Ellison
Laveen,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Level 3 Associate
Public Partnerships, LLC
10.2013 - Current
- Improved Customer Service retention by implementing personalized learning plans and providing targeted feedback.
- Increased Agents involvement with regular communication, resulting in positive relationships and support for Agent success.
- Developed collaborative learning environment through group projects and team-building exercises.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
Customer Service Representative
Princeton Resorts
03.2004 - 10.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
East High School, Phoenix, AZ US
Phoenix, AZSkills
- Help Desk Operations
- Valid Driver's License
- Computer Troubleshooting
- Verbal and Written Communication
- Analytical Thinking
- Work Integrity
- User Training
- Email Communication
- Remote Troubleshooting
- Word Processing
- Training Junior Team Members
- Issue Resolution
- Telephone Etiquette
- Programming
Certification
- Five9, [Public Partnerships, LLC] - [Timeframe]
Timeline
Level 3 Associate
Public Partnerships, LLC
10.2013 - Current
Customer Service Representative
Princeton Resorts
03.2004 - 10.2013
High School Diploma -
East High School, Phoenix, AZ US
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