Brenda Enriquez

• Successfully maintained and managed the company's patient database, ensuring accurate and up-to-date information.
• Led and supervised a team of 13 scheduling coordinators, both in-office and in remote work environments, in a high-paced setting.
• Streamlined the scheduling of medical and cosmetic appointments, managing a high-volume rate with precision and efficiency.
• Orchestrated scheduling and provided assistance for patients across 18 locations, coordinating with over 80 Physicians and six Plastic surgeons.
• Proactively took initiative to problem-solve and efficiently complete tasks, staying well-informed about the latest treatments and effectively guiding patients through in-office and Telehealth virtual consultations.
• Maintained a professional and prompt approach in answering phones, while accurately collecting and recording patient information for updated chart records.
• Expertly managed the collection and verification of insurance benefits, facilitating necessary paperwork, and activating patient portals. Meticulously documented electronic changes to patient records in compliance with HIPAA guidelines.
• Processed referrals and maintained thorough records of communication with both patients and providers, adhering to all HIPAA guidelines.
• Played a pivotal role in the training and recruitment of new employees, providing comprehensive education on dermatology and plastic surgery procedures.
• Demonstrated proficiency in navigating three different systems: EMA (EHR system), Ringcentral phone, and Ringcentral analytics.
• Recruited and provided comprehensive training for new employees.

Notable Achievement:

• During the challenging period of the pandemic, when the company's offices were temporarily closed and the majority of the workforce was furloughed, I led a dedicated team of six individuals. Together, we seamlessly transitioned all patients to Telehealth appointments, managing an unprecedented call volume. This ensured uninterrupted care for our patients during a critical time.

• Conducted comprehensive analysis and evaluated risk to control underwriting loss.Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.Single handedly managed the Underwriting Department that consisted of over 30 insurance underwriters across 60 office locations.Verified all data entry on auto policies were correct
• Made sure all insurance applications were signed , correct documentation and photos uploaded, reinstated cancelled policies, Recruited/Trained and managed new hires and marketed all of our different offices in different cities, assisted both policy holders and insurance agents with auto insurance questions.