Brenda Ensuástegui
Phoenix,AZ
Summary
Talent professional with proven ability to streamline recruitment processes and enhance team collaboration. Known for achieving results through effective candidate management and adapting to dynamic hiring needs. Recognized for strong communication skills and commitment to fostering collaborative work environment.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Content Moderator
TikTok
11.2022 - 10.2023
- TikTok’s live streaming moderation.
- Real-time content review to ensure alignment with community guidelines and safety policies.
- High-volume moderation for LATAM live content in Spanish, with occasional English and French.
- Identified, flagged, and escalated high-risk or policy-violating content.
- Maintained moderation accuracy and productivity in a fast-paced, high-pressure environment.
- Demonstrated strong attention to detail, judgment, and emotional resilience.
- Collaborated with internal teams to improve moderation flows and clarify edge cases.
Workplace Associate
The Beat Ride App
11.2021 - 08.2022
- Virtual and on-site meetings management.
- Workplace and parking lots management.
- Commercial partnerships.
- Visits and employees workplace experience management.
- Relocation & accommodation for new hires and special projects.
- Hospitality.
- Team bonding events.
- Minor IT requests and incidents for employees management.
- Meeting rooms equipment maintenance and troubleshooting.
Talent Acquisition Specialist (Acting Role)
The Beat Ride App
04.2020 - 08.2022
- Full-cycle driver recruitment for a high-growth mobility service.
- Sourcing, screening, interviews, onboarding, and candidate tracking.
- Worked closely with HR and ops to meet weekly hiring goals.
- Adapted to high-volume recruitment needs across multiple regions.
- Maintained hiring pipelines and ensured smooth documentation.
- Focused on speed, quality, and candidate experience.
Parking Operations Coordinator (Acting Role)
The Beat Ride App
04.2020 - 10.2021
- Parking and workplace operations management to maximize efficiency.
- Consumer insights analysis for service development.
- Driver training program development and implementation.
- Driver scheduling and performance management.
CX Representative
The Beat Ride App
02.2019 - 11.2021
- Face to face contact with drivers and passengers.
- Virtual office contact with drivers and passengers.
- CX's internal web page management.
- CX's special projects management.
- CX's development procedures.
Tier 1
TTEC
08.2017 - 04.2018
- Provided multilingual technical support in French and Spanish, handling hardware and software issues.
- Diagnosed and resolved customer incidents through phone, email, and Salesforce, ensuring prompt issue resolution.
- Developed and implemented troubleshooting procedures to enhance remote support efficiency.
- Delivered effective customer communication to maintain high satisfaction and retention.
- Documented case management processes and contributed to knowledge base development.
Education
Psychology
01.2022
Skills
- Cultural awareness
- Content strategy execution
- Information retrieval expertise
- Accurate detail analysis
- Business development
- Regulatory compliance enforcement
- Proficient in talent acquisition software
- Analytical decision making
- Streamlined onboarding processes
- Talent acquisition sourcing
Accomplishments
- As a Talent Coordinator I achieved to hire 500 candidates needed for an special project with accuracy and efficiency.
- As a Workplace Associate i managed a special project which required to accommodate 13 top tier engineers for 9 months successfully which lead to a special recognition CEO's company.
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional
Portuguese
Professional Working
Certification
- Recruitment Process Coordination (Practical – ATS & stakeholder alignment)
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook (Advanced User)
- Google Workspace: Gmail, Calendar, Docs, Sheets (Daily Professional Use)
- Multilingual Communication: Spanish (Native speaker, English (C1), French (B2), Portuguese (B1-B2)
- Interview Scheduling & Stakeholder Coordination (Real-World Practice)
- Workplace Experience & Facilities Management (Hands-on coordination)
- Employee Onboarding & Relocation Program Development and Execution (Practical Experience)
- Event Planning & Team Bonding Coordination (On-site and remote)
- Office Logistics & Vendor Management (Practical Experience)
Timeline
Content Moderator - TikTok
11.2022 - 10.2023
Workplace Associate - The Beat Ride App
11.2021 - 08.2022
Talent Acquisition Specialist (Acting Role) - The Beat Ride App
04.2020 - 08.2022
Parking Operations Coordinator (Acting Role) - The Beat Ride App
04.2020 - 10.2021
CX Representative - The Beat Ride App
02.2019 - 11.2021
Tier 1 - TTEC
08.2017 - 04.2018
Universidad Latinoamericana - , Psychology
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