Brenda Ensuástegui
HR and Talent Coordinator
Phoenix,AZ
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Content Moderator
TikTok
11.2022 - 10.2023
- TikTok’s live streaming moderation.
- Real-time content review to ensure alignment with community guidelines and safety policies.
- High-volume moderation for LATAM live content in Spanish, with occasional English and French.
- Identified, flagged, and escalated high-risk or policy-violating content.
- Maintained moderation accuracy and productivity in a fast-paced, high-pressure environment.
- Demonstrated strong attention to detail, judgment, and emotional resilience.
- Collaborated with internal teams to improve moderation flows and clarify edge cases.
Workplace Associate
The Beat Ride App
11.2021 - 08.2022
- Virtual and on-site meetings management.
- Workplace and parking lots management.
- Commercial partnerships.
- Visits and employees workplace experience management.
- Relocation & accommodation for new hires and special projects.
- Hospitality.
- Team bonding events.
- Minor IT requests and incidents for employees management.
- Meeting rooms equipment maintenance and troubleshooting.
Talent Acquisition Specialist (Acting Role)
The Beat Ride App
04.2020 - 08.2022
- Full-cycle driver recruitment for a high-growth mobility service.
- Sourcing, screening, interviews, onboarding, and candidate tracking.
- Worked closely with HR and ops to meet weekly hiring goals.
- Adapted to high-volume recruitment needs across multiple regions.
- Maintained hiring pipelines and ensured smooth documentation.
- Focused on speed, quality, and candidate experience.
Parking Operations Coordinator (Acting Role)
The Beat Ride App
04.2020 - 10.2021
- Parking and workplace operations management to maximize efficiency.
- Consumer insights analysis for service development.
- Driver training program development and implementation.
- Driver scheduling and performance management.
CX Representative
The Beat Ride App
02.2019 - 11.2021
- Face to face contact with drivers and passengers.
- Virtual office contact with drivers and passengers.
- CX's internal web page management.
- CX's special projects management.
- CX's development procedures.
Tier 1
TTEC
08.2017 - 04.2018
- Provided multilingual technical support in French and Spanish, handling hardware and software issues.
- Diagnosed and resolved customer incidents through phone, email, and Salesforce, ensuring prompt issue resolution.
- Developed and implemented troubleshooting procedures to enhance remote support efficiency.
- Delivered effective customer communication to maintain high satisfaction and retention.
- Documented case management processes and contributed to knowledge base development.
Education
Psychology
01.2022
Skills
- Cultural awareness
- Content strategy execution
- Information retrieval expertise
- Accurate detail analysis
- Business development
- Regulatory compliance enforcement
- Proficient in talent acquisition software
- Analytical decision making
- Streamlined onboarding processes
- Talent acquisition sourcing
Accomplishments
- As a Talent Coordinator I achieved to hire 500 candidates needed for an special project with accuracy and efficiency.
- As a Workplace Associate i managed a special project which required to accommodate 13 top tier engineers for 9 months successfully which lead to a special recognition CEO's company.
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional
Portuguese
Professional Working
Certification
- Recruitment Process Coordination (Practical – ATS & stakeholder alignment)
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook (Advanced User)
- Google Workspace: Gmail, Calendar, Docs, Sheets (Daily Professional Use)
- Multilingual Communication: Spanish (Native speaker, English (C1), French (B2), Portuguese (B1-B2)
- Interview Scheduling & Stakeholder Coordination (Real-World Practice)
- Workplace Experience & Facilities Management (Hands-on coordination)
- Employee Onboarding & Relocation Program Development and Execution (Practical Experience)
- Event Planning & Team Bonding Coordination (On-site and remote)
- Office Logistics & Vendor Management (Practical Experience)
Timeline
Content Moderator - TikTok
11.2022 - 10.2023
Workplace Associate - The Beat Ride App
11.2021 - 08.2022
Talent Acquisition Specialist (Acting Role) - The Beat Ride App
04.2020 - 08.2022
Parking Operations Coordinator (Acting Role) - The Beat Ride App
04.2020 - 10.2021
CX Representative - The Beat Ride App
02.2019 - 11.2021
Tier 1 - TTEC
08.2017 - 04.2018
Universidad Latinoamericana - , Psychology