Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Esparza

El Paso

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

SNAP Diagnostics
El Paso
04.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Receptionist

Desert Bloom Pediatrics
El Paso
07.2023 - 04.2024
  • Greeted incoming visitors and patients while providing a warm and inviting welcome.
  • Kept and maintained up-to-date records of appointments and schedules to ensure proper use of daily resources.
  • Proper communication with insurance companies to adequately verify the insurance coverage of patients.
  • Provided world-class customer service assistance to display loyalty and care to patients.

Reception Technician

CSL Plasma
El Paso
05.2018 - 09.2021
  • Greeted incoming visitors and customers professionally, while providing friendly, knowledgeable assistance.
  • Answered general questions, gathered the nature of the visit, and directed to the specific office.
  • Oversaw inventory activities, including material monitoring, ordering or requisitioning, and supply stocking or restocking.
  • Resolved customer problems or complaints.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

Education

Associate of Applied Science - Medical Laboratory Technician

Southwest University
El Paso, TX
08-2015

Skills

  • Medical terminology
  • Healthcare ethics
  • Insurance verification
  • Data entry
  • Call center experience
  • Customer and client resolution
  • Call handling
  • Team collaboration

Timeline

Customer Service Representative

SNAP Diagnostics
04.2025 - 04.2025

Medical Receptionist

Desert Bloom Pediatrics
07.2023 - 04.2024

Reception Technician

CSL Plasma
05.2018 - 09.2021

Associate of Applied Science - Medical Laboratory Technician

Southwest University

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