Summary
Overview
Work History
Education
Skills
Languages
Build Computers / Problem solving with IT issues.
Timeline
Generic

Brenda Esquivel

Garland,TX

Summary

Dependable patient service representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

3
3
years of professional experience

Work History

IT Analyst

Unity
San Marcos, TX
07.2023 - Current
  • Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
  • Maintained customer records in ticketing system, documenting all interactions with customers.
  • Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
  • Performed daily tasks such as creating user accounts, resetting passwords, installing applications, and configuring systems.
  • Monitored system performance for potential problems or outages and conducted root cause analysis of any identified incidents.
  • Analyzed trends in customer requests to provide proactive solutions that will reduce future occurrences.

Patient Service Representative

IngenioRx
Temecula, CA
05.2021 - 06.2023
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Collated and organized data entry documents into filing systems for easy access.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Handled customer service inquiries in person, via telephone and through email.
  • Investigated insurance claims denials and appeals.
  • Took copayments and compiled daily financial records.
  • Assist with mobile application support or web support with technical issues.

Assistance Manager

TittleMax Tittle Loans
Dallas, TX
12.2020 - 09.2021
  • Developed strategy to increase sales and drive profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Educated customers on online banking and mobile banking applications.
  • Calculated fees due, interest and change for customer transactions.
  • Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.

Education

GED -

Memorial Pathway Academy
Garland, TX
05.2014

Skills

  • Business Software Applications
  • Microsoft Windows and Office
  • Customer Communication and Empathy
  • Mobile Device Management
  • Closing Tickets
  • Helpdesk Call Support
  • Practice Support
  • Case Support
  • Telephone Triage
  • Insurance Form Processing
  • Patient Medical Histories
  • Insurance Eligibility

Languages

Spanish
Full Professional

Build Computers / Problem solving with IT issues.

 

  • Performed upgrades, repairs, test and cleaned desktop computer systems.
  • Assembled computer systems from parts.
  • Testing and assembling many varieties of computers Assemble custom, small form factor computer systems.
  • Created alternate methods that use less CPU time to lower utilization of the platforms.
  • Analyzed and troubleshoot equipment and software reliability to identify and defined problem areas to establish computer and telecommunication performance levels.

Timeline

IT Analyst

Unity
07.2023 - Current

Patient Service Representative

IngenioRx
05.2021 - 06.2023

Assistance Manager

TittleMax Tittle Loans
12.2020 - 09.2021

GED -

Memorial Pathway Academy

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Brenda Esquivel