BRENDA E JOHNSON
Boise City,ID
Summary
Assist Management in leading the team and center in creating an excellent customer service experience. Support and coach teammates along with managing difficult situations while providing information and advice.
Overview
7
7
years of professional experience
Work History
Financial Center Assistant Manager
Bank Of America, NA
, California
12.2014 - 11.2021
- Various positions held within the consumer bank for 34 years
- Most recently as a Financial Center Assistant Manager providing operational and sales support for a high-volume financial institution
- Assist in leading the team in sales and service in a professional environment while ensuring customers are provided the best resources to achieve their financial goals
- Educate associates in identifying and avoiding risk
- Create action plans to correct areas of concern or issues allowing associates to become successful
- Served as an Operation Lead for the company from 2008/2014 training direct reports, increasing department productivity and customer acquisition
- Help customers connect with our resource partners for areas of expertise as "One Team".
Skills
- Strong organizational skills with the ability to multi-task, prioritize and delegate
- Proven record of managing risk and making sound decisions
- Ability to engage in conversation with others, build interest in deepening relationships while providing personal service
- Independent problem resolution or escalation as needed for customer satisfaction outcome
Timeline
Financial Center Assistant Manager
Bank Of America, NA
12.2014 - 11.2021
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