Brenda Estrada
Potrero,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service Representative position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
San Ysidro Health Clinic
04.2021 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Trained new staff on chart prep, check in pts, insurance and forms
- Processed payments using cash and credit cards
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients
- Answered incoming calls and scheduled appointment
- Built and maintained positive working relationships with patients and staff
- Assisted patients in filling out check-in paperwork.
- responsible
- respectful
Health Screener
San Ysidro Health Clinic
10.2020 - 04.2021
- Disinfected tools, equipment and surfaces between patients.
- great costumer service
- make sure staff and patients were safe
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Addressed patient concerns with empathy and professionalism, fostering trust in the screening process.
- greeting patients
Cashier
Golden Acorn Casino
03.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Mountain Empire Unified School District
Pine Valley, CA06-2018
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Medical insurance
- Document filing
Timeline
Patient Service Representative
San Ysidro Health Clinic
04.2021 - Current
Health Screener
San Ysidro Health Clinic
10.2020 - 04.2021
Cashier
Golden Acorn Casino
03.2019 - 10.2020
High School Diploma -
Mountain Empire Unified School District
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