Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Favila

El Paso,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Results-Cx
11.2022 - Current
  • Assist members with different insurances with their OTC benefits
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

receptionist

FTS express
03.2018 - 07.2021
  • Front desk duties, receptionist duties

pharmacy tech/ cashier

Walgreens
08.2015 - 02.2018
  • Answering phones, billing insurances, filling prescriptions, inventory

assistant manager

Subway
12.2012 - 08.2015
  • Customer service, food prep, inventory, scheduling

Education

Healthcare Administration -

PIMA
El Paso, TX
12.2024

Skills

  • Customer service
  • Bilingual
  • Computer Skills
  • Microsoft office

Timeline

Customer Service Representative

Results-Cx
11.2022 - Current

receptionist

FTS express
03.2018 - 07.2021

pharmacy tech/ cashier

Walgreens
08.2015 - 02.2018

assistant manager

Subway
12.2012 - 08.2015

Healthcare Administration -

PIMA

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Brenda Favila