Brenda Featherly

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Expedited deliveries to meet customer deadlines and requirements.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Enhanced customer trust by providing courteous and professional service during deliveries.
• Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
• Improved delivery accuracy by diligently checking orders before departure.
• Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Streamlined inventory management for optimal stock levels and reduced waste.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Enhanced team productivity through effective scheduling and task delegation.
• Increased revenue with creative marketing initiatives and promotional events.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Improved customer service rankings by resolving issues quickly and accurately.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Collaborated with kitchen team for seamless integration of food and beverage offerings.
• Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
• Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
• Fostered positive work atmosphere, reducing staff turnover rates.
• Handled customer complaints professionally, resolving issues promptly and effectively.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Expanded business into new markets, cond
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Responsible for all staffing and scheduling. Weekly inventory and ordering along with billing and payroll. Bartending and cooking along with scheduling all special events. One of my other major responsibilities was advertising and creating menus and doing all pricing of items sold in the bar. Maintenance and repairs on the building as needed