Brenda Felix
Hartford
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in efficiently processing transactions and ensuring client satisfaction, ready to enhance service quality and operational efficiency.
Passionate for helping individuals in need, always willing to learn new ways to better assist clients.
Great understanding of technology, always excited to provide my knowledge for individuals on their needs.
Overview
9
9
years of professional experience
Work History
Package Handler
Amazon
Windsor
01.2023 - 04.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Scanned package barcodes using handheld devices for tracking.
- Sorted packages by size and destination for efficient processing.
- Followed safety protocols to ensure a secure working environment.
Teller
KeyBank
Hartford
10.2018 - 07.2022
- Processed customer transactions accurately and efficiently at KeyBank.
- Balanced cash drawer daily to ensure accuracy and compliance.
- Assisted customers with account inquiries and banking services.
- Provided exceptional customer service to enhance client satisfaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Cashier
El Mercado supermarket
Hartford
11.2013 - 06.2018
- Trained new cashiers on register operations and customer service standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Some College (No Degree) - Social Work
Ct State Community College
Hartford, CTSkills
- Financial transactions
- Customer service
- Attention to detail
- Multitasking and organization
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Decision making aptitude
- Professionalism and courtesy
- Bilingual English Spanish
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Package Handler
Amazon
01.2023 - 04.2023
Teller
KeyBank
10.2018 - 07.2022
Cashier
El Mercado supermarket
11.2013 - 06.2018
Some College (No Degree) - Social Work
Ct State Community College