Brenda Fernandez
San Antonio,TX
Summary
Proven Case Manager at Next Step Care, adept in bilingual communication and case management, enhanced client well-being through strategic care coordination and relationship building. Achieved significant improvements in client satisfaction and self-sufficiency by leveraging community resources and conducting insightful home visits. Demonstrated exceptional multitasking and organizational skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Case Manager
Next Step Care
04.2021 - 08.2024
- Maintains a caseload of 75-80 members
- Conducted quarterly home visits
- Worked with individuals diagnosed with cognitive and functional disabilities.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Family Advocate
Opportunities for Williamson & Burnett Counties
01.2020 - 02.2021
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Led educational workshops for parents on topics such as child development and positive discipline techniques to strengthen parent-child relationships.
- Assessed progress towards goals regularly, adjusting service plans accordingly based on family feedback and professional observations.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
Parent Educator
Madonna Neighborhood Center
08.2018 - 04.2019
- Scheduled and conducted monthly home visits. 50% travel required.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Promoted early literacy development by implementing engaging reading activities and providing educational materials for families to use at home.
- Contributed to increased school readiness among children through ongoing developmental assessments and targeted interventions.
- Documented data and completed accurate updates to case records.
- Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
- Established strong partnerships with community organizations such as social service agencies to enhance resources available for clients.
- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
- Conducted informative workshops on topics such as nutrition, child development milestones, stress management techniques for parents seeking additional support or knowledge in specific areas.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
- Improved parenting skills for clients through the delivery of evidence-based curricula in group workshops and one-on-one sessions.
- Participated in ongoing professional development opportunities to stay current on best practices, research findings, and emerging trends in the field of parent education.
Family Support Specialist
Child & Family Resources
01.2016 - 06.2018
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Enhanced family well-being by providing comprehensive support services and resources.
- Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Promoted healthy lifestyles by addressing concerns related to nutrition, exercise routines or mental health needs.
- Facilitated group workshops focused on topics such as parenting skills, budgeting, stress management, and selfcare.
- Improved family dynamics by offering guidance on parenting strategies, and communication techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Developed personalized service plans for each family to address their specific needs and goals.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Education
Bachelor of Arts - Social Work
Arizona State University
Tempe, AZ12.2015
Associate of Arts - Social Work
Palo Alto College
San Antonio, TX07.2013
Skills
Bilingual
MS Office
Time Management
Attention to Detail
Multitasking Abilities
Case Management
Case Documentation
Relationship Building
Organizational Skills
Teamwork and Collaboration
Task Prioritization
Care Coordination
Community Resources
Home Visits and Inspections
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Next Step Care
04.2021 - 08.2024
Family Advocate
Opportunities for Williamson & Burnett Counties
01.2020 - 02.2021
Parent Educator
Madonna Neighborhood Center
08.2018 - 04.2019
Family Support Specialist
Child & Family Resources
01.2016 - 06.2018
Bachelor of Arts - Social Work
Arizona State University
Associate of Arts - Social Work
Palo Alto College
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