Brenda Ferrer
Hesperia,CA
Summary
Focused individual who delivers consistent and professional work for every assignment. Offers 14+ years in customer service experience, including top-notch abilities in an office environment, planning, scheduling, organizing. Educated, and working towards graduate degree.
Overview
23
23
years of professional experience
Work History
Coach Operator
City of Norwalk/Norwalk Transit
Norwalk, CA
05.2022 - 05.2023
- Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction and other hazards
- Performed pre-trip and post-trip inspections of assigned vehicle
- Picked up and safely discharged passengers at designated bus stops
- Managed difficult passenger situations calmly and professionally
- Collected fares from riders using various payment methods including cash, tokens, or electronic cards
- Observed traffic laws and transit regulations to comply with safety measures
Telephone Interviewer
Communications for Research
Waynesville, MO
06.2016 - 07.2019
- Managed incoming and outgoing calls
- Asked scripted questions and recorded answers for certain research studies
- Excel, data entry, filing, scheduling, and organizing skills
- Performed callbacks as required to reach difficult-to-contact individuals or obtain additional information
- Documented any technical difficulties experienced during calls and reported them to appropriate team members for resolution
- Maintained professional and courteous demeanor during all interactions with respondents
- Met daily, weekly, and monthly targets for completed interviews and overall productivity
Coach Operator
City of Norwalk/Norwalk Transit
Norwalk, CA
06.2006 - 05.2010
- Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction and other hazards
- Performed pre-trip and post-trip inspections of assigned vehicle
- Picked up and safely discharged passengers at designated bus stops
- Managed difficult passenger situations calmly and professionally
- Collected fares from riders using various payments methods including cash, tokens, or electronic cards
- Observed traffic laws and transit regulations to comply with safety measures
Restaurant Manager
McDonald's
Norwalk, CA
10.2000 - 07.2006
- Responsible for hiring, training, evaluating, and supervising staff of fifteen
- Schedule and direct
- Follow food safety regulations
- Efficiently resolve problems
- Administered payroll, completed spreadsheets, and paperwork
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy
Education
Bachelor of Arts (B.A.) - BUSINESS ADMINISTRATION (PROFESSIONAL)
CAL STATE UNIVERSITY OF FULLERTON
FULLERTON, CA05.2025
Associate Degree - BUSINESS ADMINISTRATION
BARSTOW COMMUNITY COLLEGE
BARSTOW, CA05.2023
Skills
- Organized
- Quick learner
- Multi-tasker
- Self-motivated
- Responsible
- Hardworking
- Bilingual
- Skilled in Excel
- Skilled in Word
- Skilled in PowerPoint
- Great decision-making
- Problem-solving skills
- Attention to detail
- Time management
Accomplishments
- Graduated with a 3.75 GPA
- Phi Beta Kappa Honors Society
- Institutional Honors: Summa Cum Laude
Languages
Spanish, Conversational
Timeline
Coach Operator
City of Norwalk/Norwalk Transit
05.2022 - 05.2023
Telephone Interviewer
Communications for Research
06.2016 - 07.2019
Coach Operator
City of Norwalk/Norwalk Transit
06.2006 - 05.2010
Restaurant Manager
McDonald's
10.2000 - 07.2006
Bachelor of Arts (B.A.) - BUSINESS ADMINISTRATION (PROFESSIONAL)
CAL STATE UNIVERSITY OF FULLERTON
Associate Degree - BUSINESS ADMINISTRATION
BARSTOW COMMUNITY COLLEGE
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