Brenda Ferro
Eugene,OR
Summary
Dynamic Front Office Supervisor at Arrow Dental with expertise in staff management and issue handling. Proven ability to enhance guest experiences through effective communication and multitasking. Successfully trained new employees, fostering a collaborative environment while optimizing scheduling for improved service delivery. Committed to maintaining high standards in front desk operations.
Overview
14
14
years of professional experience
Work History
Front Office Supervisor
Arrow Dental
10.2019 - 05.2025
- Assisted in managing front office operations, ensuring smooth guest check-in and check-out processes.
- Supported staff scheduling to optimize service delivery and enhance team collaboration.
- Maintained accurate records of guest interactions and transactions, promoting efficient information flow.
- Coordinated communication between departments to resolve guest inquiries promptly and effectively.
- Trained new employees on front desk procedures, fostering a knowledgeable and efficient team environment.
- Contributed to creating a welcoming atmosphere, enhancing overall guest experience through attentive service.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Promoted positive work environment by fostering teamwork among front office staff members.
Receptionist
Advantage Dental
09.2011 - 10.2019
- Assisted with onboarding new employees, providing training on office procedures and tools.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of resources.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Maintained organized filing systems, enhancing document retrieval and efficiency.
- Developed strong customer service skills by addressing inquiries and resolving issues promptly.
- Mentored junior staff in administrative tasks, fostering a collaborative team environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Legal Secretary
Lane Community College
Eugene, OR01-1998
Skills
- Issue handling
- Staff management
- Shift scheduling
- Multitasking proficiency
- Front desk operations
- Oral and writing communication
- Scheduling and calendar management
Timeline
Front Office Supervisor
Arrow Dental
10.2019 - 05.2025
Receptionist
Advantage Dental
09.2011 - 10.2019
Associate of Science - Legal Secretary
Lane Community College