Social Work professional with proven expertise in managing complex caseloads and delivering impactful support services. Strong focus on collaborative teamwork and achieving client-centered outcomes. Skilled in crisis intervention, resource coordination, and advocacy, with flexible approach to meet evolving needs. Dependable and adaptable with commitment to empowering individuals and families.
Communicate with wide range of medical clinicians, patient care teams, social workers, clinics, hospitals. Knowledge of community resources. Work with veterans from various socio-economic, cultural, ethnic, disabilities backgrounds. Advanced knowledge of medical terminology utilized by clinicians. Communicate tactfully and effectively electronically, phone, in person. Participate in team huddles, meetings to manage and plan patient care. Set priorities and adjust work flow to meet necessary tasks. Provide patient support care to include, but not limited to appointments, outside patient referrals, follow-up care, overbooking, provider availability, etc. Obtain and organize new medical care referrals. Adhere to high volume time constrictions and mandatory deadlines. Maintain confidentiality of patient account information in accordance with HIPAA guidelines. Regular and reliable attendance. Perform any other duties as needed.