Brenda Finau
Arlington,TX
Summary
Accomplished Assistant Director combines cross-functional competencies in operations planning, customer retention and financial management to develop and coach staff while interfacing with executives. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director Residential Dining
University of North Texas
Denton, Texas
04.2025 - Current
- Assisted in developing strategic plans and initiatives for various projects.
- Conducted research to gather relevant information for decision-making processes.
- Helped maintain documentation and records for ongoing projects and initiatives.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Provided guidance to departmental staff in resolving customer complaints.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Created and maintained reports on operational performance metrics.
- Maintained close relationships with key stakeholders while managing expectations.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Conducted training sessions on new processes or products for internal staff members.
- Oversaw purchasing and inventory to retain physical assets.
Year-End Bookkeeping Tax Preparer
H&R Block, G.O. Electrical LLC
Hurst/Roanoke, Texas
08.2023 - 04.2025
- Prepared year-end financial statements for multiple clients and organizations.
- Reviewed and reconciled accounts to ensure accuracy in financial reporting.
- Analyzed tax documents and identified deductions for client tax returns.
- Assisted clients in understanding tax obligations and filing requirements.
- Utilized accounting software to maintain accurate financial records and reports.
- Collaborated with other professionals to streamline bookkeeping processes effectively.
- Educated clients on tax-saving strategies and regulatory changes each year.
- Completed tax forms accurately and timely according to established deadlines.
- Maintained records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance.
- Prepared year-end bookkeeping entries, including reconciliations, journal entries and accruals.
- Collaborated with accountants, auditors and other personnel as necessary to resolve any outstanding questions or issues related to taxation matters.
- Assisted with the preparation of financial statements and other reports as needed.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Senior Food Service Manager
University of North Texas
Denton, TX
08.2019 - 06.2023
- Oversaw daily food service operations for diverse campus dining facilities.
- Managed staff scheduling and training for optimal team performance.
- Ensured compliance with health and safety regulations throughout facilities.
- Coordinated procurement of food supplies and inventory management processes.
- Facilitated feedback sessions with students to enhance dining experiences.
- Analyzed customer feedback data to develop strategies for improving customer experience.
- Conducted periodic evaluations of kitchen staff performance to identify areas for improvement.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Arts - Integrative Studies with Concentration in Economic
University of North Texas
Denton, TX05-2026
Skills
- Financial analysis
- Project management
- Customer service
- Data reconciliation
- Team leadership
- Strategic planning
- Communication skills
- Report generation
- Budgeting expertise
- Employee relations
Certification
- Business Law Certificate
- Managerial Accounting Certificate
- Bookkeeping Certificate
- Financial Accounting Certificate
Timeline
Assistant Director Residential Dining
University of North Texas
04.2025 - Current
Year-End Bookkeeping Tax Preparer
H&R Block, G.O. Electrical LLC
08.2023 - 04.2025
Senior Food Service Manager
University of North Texas
08.2019 - 06.2023
Bachelor of Arts - Integrative Studies with Concentration in Economic
University of North Texas
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