Brenda Firman
Pontiac,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Program Seller
Hazel Park Raceway
04.2014 - 11.2014
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Presented professional image consistent with company's brand values.
Warehouse Worker
GM Warranty Parts Center
01.1996 - 12.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits.
Receptionist
GM Warranty Parts Center
01.1996 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
GM Warranty Parts Center
01.1996 - 12.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Basic Computer
Michigan Computer Institute
Pontiac, MI05.1988
GED -
Waterford Township High
Waterford, Mi05.1978
Skills
- Brand Visibility
- Answering Customer Questions
- Information Updates
Timeline
Program Seller
Hazel Park Raceway
04.2014 - 11.2014
Warehouse Worker
GM Warranty Parts Center
01.1996 - 12.2009
Receptionist
GM Warranty Parts Center
01.1996 - 12.2009
Customer Service Representative
GM Warranty Parts Center
01.1996 - 12.2009
Basic Computer
Michigan Computer Institute
GED -
Waterford Township High
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