Brenda Flores
Marysville,CA
Summary
Skilled Certified Medical Assistant with a track record of enhancing patient satisfaction at Ampla Health through effective HIPAA compliance and compassionate direct patient care. Excelled in immunization administration and maintaining confidentiality, significantly contributing to a safe and efficient clinical environment. Demonstrated proficiency in clinical documentation and patient scheduling. Highly motivated and committed Medical Assistant. Multitasks and prioritizes workloads with little or no supervision. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ampla Health
Marysville, CA
08.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured full HIPAA compliance by conducting regular audits and reviewing policies and procedures.
Medical Assistant
Heart Center At Rideout
Yuba City, CA
12.2020 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted clients in understanding their rights under HIPAA laws through consultations, increasing satisfaction rates among patients concerned about privacy issues.
Med Tech
The Courtyard Assisted Living
Yuba City, CA
08.2013 - 12.2020
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Yuba City High School
Yuba City, CA06.2008
Skills
- HIPAA Compliance
- Immunization Administration
- Medical terminology knowledge
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Payment Collection
- Insurance confirmation
- Customer Service
- Direct Patient Care
- Maintaining confidentiality
- Clinical Documentation
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Ampla Health
08.2021 - Current
Medical Assistant
Heart Center At Rideout
12.2020 - 07.2021
Med Tech
The Courtyard Assisted Living
08.2013 - 12.2020
High School Diploma -
Yuba City High School
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