Brenda Flores Nelson, LEED Green Associate
San Antonio,TX
Summary
Results-driven facility manager with extensive experience managing national accounts across corporate, retail, and healthcare industries. Recognized for strong leadership, problem-solving abilities, and a proactive approach to facilities operations. Skilled in overseeing multiple projects, ensuring compliance, and fostering collaborative team environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
SENIOR FACILITY MANAGER / FACILITY MANAGER
JLL
San Antonio, Texas
01.2016 - Current
- Company Overview: Bank of America account - San Antonio, Texas
- Manage a team of 7 facility managers.
- Perform Facility Management functions for Bank of America retail and admin facilities in San Antonio, TX.
- A primary responsibility is to ensure that the client specifications are met through adherence to policy and procedure guidelines for facility operations, maintenance, change control and customer Service.
- Conduct ongoing evaluation through physical inspections of the properties and review customer needs.
- Conduct annual facility inspection reports.
- Review, approve, and implement price quotes for the procurement of parts, services, and labor.
- Approve and code accounts payable invoices for maintenance and building services associated with assigned properties to ensure correct accounting classifications.
- Utilize my facility's work order and invoice management.
- Develop positive relationships with clients, vendors, technicians, and the Facility Service Center, providing excellent customer service.
- Respond to problems and concerns that are recurring or of a sensitive nature, and enforce rules and regulations.
- Support the area manager in the implementation of short- and long-term projects for the client project.
- Oversee various reporting, and the development and management of the capital and expense budgets for the client.
- Assist with the development and implementation of the annual management plan for the buildings within my area.
FM ENGINEERING OPERATIONS MANAGER
CB Richard Ellis
San Antonio, Texas
01.2014 - 01.2016
- Company Overview: Global Corporate Services on the DaVita account - San Antonio, Texas
- Perform Facility Management functions for over 280 DaVita dialysis facilities totaling over 2.2 Million square feet in Texas, Louisiana, New Mexico & Oklahoma.
- Provide formal supervision to fourteen maintenance technicians.
- Maintain and or monitor the capital, expense and operations expenditures
- Oversee scheduling, maintenance and monitoring of all Fire/Life/Safety, heating, ventilating, air conditions, water, electric and other systems to ensure efficient operations
- Ensure preventative maintenance programs are in place
- All other responsibilities were identical to my current position with JLL on the Bank of America account listed above
- Global Corporate Services on the DaVita account - San Antonio, Texas
FACILITY MANAGER
A'GACI LLC
San Antonio, Texas
01.2012 - 01.2014
- Company Overview: Retail Teen Clothing Store - San Antonio, Texas
- Managed over half a million square feet of clothing retail across the US to include retail stores, corporate offices and a distribution center, including construction administration for new store openings.
- Responsible for daily operations of the stores, offices and distribution center with responsibilities being identical to CB Richard Ellis above
- Retail Teen Clothing Store - San Antonio, Texas
FACILITY MANAGER
CB Richard Ellis
San Antonio, Texas
01.2002 - 01.2009
- Company Overview: Global Corporate Services on the WaMu account - San Antonio, Texas
- Managed Washington Mutual (WaMu) portfolio in San Antonio, Austin, Fort Worth, Arlington & Grand Prairie, Texas to include 280,000 square feet of retail financial & Home Loan Centers and 190,000 square feet of administrative critical site office facilities
- Execute process for opening and closing of financial centers.
- For critical environments oversaw all installation, maintenance and operations of CRAC units, electrical distribution, generators, UPS, fire detection and suppression systems for the data centers and communications rooms
- All other responsibilities were identical to my current position with JLL and CBRE listed above
- Global Corporate Services on the WaMu account - San Antonio, Texas
TACTICAL PLANNER
Southwestern Bell Telephone Co.
San Antonio, Texas
01.2001 - 01.2002
- Company Overview: Corporate Real Estate Department - San Antonio, Texas
- Managed office facilities, central offices, and work centers throughout South TX, ensuring compliance with ADA and city codes.
- Design, program, plan, manage, and implement construction projects from concept to completion, including walkthroughs and final sign-off.
- Corporate Real Estate Department - San Antonio, Texas
SENIOR PROJECT PLANNER
HMWR
Dallas, Texas
01.2000 - 01.2001
- Company Overview: Dallas, Texas
- Led commerical interior design and space planning for the Nortel real estate team.
PROJECT MANAGER / INTERIOR DESIGNER
Benson Hlavaty Architects
Dallas, Texas
01.1995 - 01.2000
- Company Overview: Interior Architectural Design Firm - Dallas, Texas
- Coordinated directly with clients, construction project managers, engineers, and developers.
- Managed full-cycle interior architecture projects, from planning to construction administration.
- Interior Architectural Design Firm - Dallas, Texas
PROJECT COORDINATOR / DESIGNER
Donna Vaughan & Associates, Inc.
Dallas, Texas
09.1992 - 01.1995
- Company Overview: Interior Design Firm - Dallas, Texas
- Interior Design Firm - Dallas, Texas
Education
Bachelor of Science - Interior Design
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington01.1993
Skills
- Facilities Management
- Vendor Management / Contract Management
- Lease Compliance / Lease Exhibits
- Budget Management & Financial Planning
- Team Leadership, Development & Supervision
- Code/ADA Compliance
- Facilities & Equipment Maintenance
- Health, Safety & Environmental
- Sustainability
- Customer Service
Certification
LEED Green Associate, 01/01/11
Timeline
SENIOR FACILITY MANAGER / FACILITY MANAGER
JLL
01.2016 - Current
FM ENGINEERING OPERATIONS MANAGER
CB Richard Ellis
01.2014 - 01.2016
FACILITY MANAGER
A'GACI LLC
01.2012 - 01.2014
FACILITY MANAGER
CB Richard Ellis
01.2002 - 01.2009
TACTICAL PLANNER
Southwestern Bell Telephone Co.
01.2001 - 01.2002
SENIOR PROJECT PLANNER
HMWR
01.2000 - 01.2001
PROJECT MANAGER / INTERIOR DESIGNER
Benson Hlavaty Architects
01.1995 - 01.2000
PROJECT COORDINATOR / DESIGNER
Donna Vaughan & Associates, Inc.
09.1992 - 01.1995
Bachelor of Science - Interior Design
UNIVERSITY OF TEXAS AT ARLINGTON
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