BRENDA FORD
3881 S Pleasantview Rd Harbor Springs,MI
Summary
Dedicated and highly motivated professional with a proactive attitude and strong work ethic. Committed to customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Jail Administrator
EMMET COUNTY SHERIFF'S OFFICE
11.2003 - Current
- Act as healthcare liaison to collect necessary data to inform the medical service provider during medical related events in the facility
- Successfully manage multiple tasks simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identify Data system issues effectively and provide technical support to resolve issues quickly to reduce user complaints.
- Proactively provide solutions to questions or complaints from staff members, inmates, or public by phone, email or virtual meetings.
- Develop and implement HIPAA policies including training staff to maintain compliance requirements and best practices to protect confidential information.
- Analyze internal processes and implement procedural or policy changes to improve customer interactions.
- Conduct complex interviews with individuals to compile accurate medical and medication history to determine needs adequately.
- Ensure timely resolution of inmate complaints by implementing an effective tracking system to address medical issues promptly.
- Coordinate medical care for inmates with healthcare providers, ensuring proper treatment plans are followed as well as medication management is adhered to.
- Achieve consistent compliance with state regulations by meticulously maintaining accurate confidential medical records on inmate populations, incidents, and transfers.
- Develop internal requirements and standards to minimize regulatory risks and liability across all programs.
- Analyze and solve multi-faceted problems daily that effect organizational initiatives.
- Foster a positive work culture that promotes professionalism, teamwork, and respect among all staff members.
- Cultivate strong relationships with volunteers and vendors supporting administrative operations.
- Optimized accounting and billing processes for $250K in accounts receivables increasing collections over 35%.
Correction Officer
EMMET COUNTY SHERIFF'S OFFICE
11.1996 - 11.2003
- Managed daily operations of the Correctional facility including overseeing inmate recreation, meal and medication distribution is performed according to policy and procedures.
- Reduced incidents of violence through proactive conflict resolution strategies and relationship-building initiatives.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Assessed inmate behavior, monitored activities, and enforced disciplinary rules for over 50 inmates.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Implemented appropriate measures in response to emergency situations, such as medical emergencies or disturbances among inmates.
- Monitored surveillance cameras to detect suspicious activity within the facility.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Observed daily operations throughout the facility for compliance with standards set forth by the State and Federal regulations.
- Supported mental health initiatives within the facility by working closely with psychological services personnel to identify and address inmate concerns or needs.
Bank Teller
Old Kent Bank
05.1991 - 11.1996
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Ensured that all customer data was kept confidential according to bank policy standards.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Completed over 100 financial transactions, including deposits, withdrawals, and loan payments daily.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Performed transactional, operational, and customer support tasks through knowledge of bank products increasing new customer accounts by 40%.
Education
Certificate - School of Police Staff And Command
Eastern Michigan University
Ypsilanti, MI05-2005
High School Diploma -
Harbor Springs High School
Harbor Springs, MI06-1989
Skills
- Customer Service
- Problem-Solving
- Organizational Skills
- Effective Written and Verbal Communication
- Teamwork and Collaboration
- Database Administration
- Multitasking
- Microsoft Office
- Relationship Building
- Critical Thinking
- Analytical Thinking
- Attention to Detail
Certification
- CPR/First Aid/AED
- HIPAA Awareness for Business Associates
- Certified Correction Officer Sate of Michigan
Timeline
Jail Administrator
EMMET COUNTY SHERIFF'S OFFICE
11.2003 - Current
Correction Officer
EMMET COUNTY SHERIFF'S OFFICE
11.1996 - 11.2003
Bank Teller
Old Kent Bank
05.1991 - 11.1996
Certificate - School of Police Staff And Command
Eastern Michigan University
High School Diploma -
Harbor Springs High School
- CPR/First Aid/AED
- HIPAA Awareness for Business Associates
- Certified Correction Officer Sate of Michigan
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