Brenda Forney
Big Spring,TX
Summary
Beauty Manager with a proven track record at HEB Grocery Store, enhancing customer satisfaction through personalized consultations and effective staff training. Skilled in event planning and problem-solving, I successfully executed promotional events that boosted sales and fostered customer loyalty, while maintaining a positive team environment.
Overview
15
15
years of professional experience
Work History
Beauty Manager
HEB Grocery Store
01.2021 - Current
- Enhanced customer satisfaction by providing personalized beauty routines and product recommendations.
- Achieved revenue growth by devising targeted marketing campaigns and cross-promotion strategies with complementary businesses.
- Conducted regular staff training to ensure consistent service delivery and adherence to industry best practices.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Delivered consistently exceptional customer service, establishing lasting relationships with customers and generating repeat business.
- Developed and executed successful 25% off promotional events, driving increased sales and customer loyalty.
- Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
- Protected store assets and inventory via loss prevention procedures.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Established team priorities, maintained schedules and monitored performance.
Assistant Store Manager
Aldi Foods
05.2018 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Beauty Manager
HEB Grocery Store
01.2016 - 05.2018
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Developed and executed successful promotional events, driving increased sales and customer loyalty.
- Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
Customer Service Representative
HEB Grocery Store
06.2010 - 03.2016
- Resolved conflicts and disputes while retaining professionalism in stressful situations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat customer satisfaction.
- Responded to customer requests for products.
- Enhanced customer satisfaction by promptly addressing customer concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills and product knowledge.
- Assisted customers in navigating store.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Beauty Assistant Manager
HEB Grocery Store
03.2014 - 01.2016
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Analyzed sales reports to identify opportunities for improvement.
- Introduced new products by hosting in-store demonstrations that engaged customers with hands-on learning experiences.
Education
High School Diploma - General Studies
Agape Academy
La Vernia, TX05.1991
Skills
- Professionalism and ethics
- Staff training and development
- Appointment scheduling
- Event planning and execution
- Product knowledge expertise
- Cosmetics selection assistance
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
- Customer relations
- Professional and courteous
- Scheduling and coordinating
- Self motivation
- Hiring and training
- Training and development
- Goal setting
- Team development
Timeline
Beauty Manager
HEB Grocery Store
01.2021 - Current
Assistant Store Manager
Aldi Foods
05.2018 - 12.2020
Beauty Manager
HEB Grocery Store
01.2016 - 05.2018
Beauty Assistant Manager
HEB Grocery Store
03.2014 - 01.2016
Customer Service Representative
HEB Grocery Store
06.2010 - 03.2016
High School Diploma - General Studies
Agape Academy
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