Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Forristall

Queen Creek,AZ

Summary

Motivated and newly licensed esthetician with comprehensive training in skincare treatments as well as a passion for enhancing client confidence through personalized services. I am eager to bring my experience in skincare techniques and administrative skills to a dynamic spa or salon environment. With a strong work ethic, a true desire to continuously learn new treatments and techniques to improve my clients experiences. I am excited to contribute my skills and positive energy to a professional team,while continuing to grow my experience in the industry.

Overview

7
7
years of professional experience

Work History

Customer Service Receptionist

Citrus Massage
08.2024 - Current
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Organized company documents and maintained accurate filing systems for easy retrieval when needed.
  • Contributed to company growth by actively promoting products and services based on individual customer needs.
  • Contributed to team success by providing backup support to colleagues during peak periods or absences.
  • Developed strong rapport with clients through active listening and empathetic communication skills.
  • Managed sensitive information with discretion, ensuring client confidentiality at all times.
  • Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
  • Increased overall office efficiency by identifying areas for improvement and implementing effective solutions.
  • Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
  • Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Maintained a clean and welcoming reception area to create a positive first impression for visitors.
  • Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Licensed Esthetician

G Skin & Beauty Institute
05.2024 - 01.2025
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Completed 600 hr program seeing 2-3 clients per day
  • Discussed procedures and treatment options with clients.
  • Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
  • Recommended retail products for at-home use.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Promoted the importance of regular skincare maintenance as part of overall health and well being.
  • Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
  • Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Educated guests on current promotions, events and services within store or salon.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Suggested appropriate therapy based on current health of client.

Sales Lead Keyholder

Massage Envy Spa
09.2017 - 03.2020
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
  • Trained and mentored new employees.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
  • Facilitated successful promotional events that generated increased foot traffic and boosted overall sales volume.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Streamlined opening and closing procedures as integral member of store staff.

Education

Licensed Esthetician -

G Skin & Beauty Institute
Chandler, AZ
01-2025

Certification -

Peer Support Certification
Gilbert, AZ
03-2024

High School Diploma -

Liberty High School
Colorado Springs, CO
05-1999

Skills

  • Licensed Esthetician in Arizona
  • Barbicide Infection Control Certification
  • Microdermabrasion treatments
  • Holistic Care Strategies
  • Chemical facial peels
  • Proficient in eyebrow and lash tinting
  • Waxing Expertise
  • LED light therapy
  • Manual lymphatic drainage
  • Ultrasonic skin care
  • Teen skincare education
  • Skin rejuvenation
  • High-frequency treatments
  • State licensing compliance
  • Microcurrent facials
  • Dermaplaning proficiency
  • Sensitive skin care
  • Radiofrequency skin tightening
  • Skin Rejuvenation Techniques
  • Microdermabrasion expertise
  • Strong Interpersonal Communication
  • Skilled in Tailored Product Advice
  • Team player attitude
  • Continuous Professional Development
  • Spa software proficiency
  • Networking and outreach
  • Multitasking and organization
  • Relaxation techniques
  • Aromatherapy

Timeline

Customer Service Receptionist

Citrus Massage
08.2024 - Current

Licensed Esthetician

G Skin & Beauty Institute
05.2024 - 01.2025

Sales Lead Keyholder

Massage Envy Spa
09.2017 - 03.2020

Licensed Esthetician -

G Skin & Beauty Institute

Certification -

Peer Support Certification

High School Diploma -

Liberty High School

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Brenda Forristall