Brenda Frahm
Charles City
Summary
Dynamic kitchen leader with proven expertise in food safety compliance and staff training at Southwest Foodservice Excellence. Adept at optimizing kitchen operations and inventory control, resulting in reduced waste and enhanced food presentation. Committed to fostering a collaborative team environment while ensuring high sanitation standards and exceptional service quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Kitchen Manager
Southwest Foodservice Excellence
08.2023 - Current
- Assisted in daily kitchen operations, ensuring cleanliness and organization of workspaces.
- Learned food safety protocols and implemented best practices for safe food handling.
- Collaborated with team members to prepare ingredients and assist in meal prep tasks.
- Supported inventory management by tracking supplies and assisting with orders.
- Participated in training sessions to develop culinary skills and operational knowledge.
Food Preparation Worker
Taher
10.2018 - 07.2023
- Prepared ingredients following standardized recipes to ensure consistent quality and presentation.
- Operated kitchen equipment safely, maintaining cleanliness and adhering to health regulations.
- Assisted in meal assembly, ensuring timely service during peak hours while minimizing waste.
- Trained new staff on food safety protocols and proper use of kitchen tools and equipment.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Front Desk Receptionist
American Family Insurance
03.2018 - 10.2018
- Managed multi-line phone system, ensuring efficient call routing and customer service.
- Greeted and registered guests, providing exceptional first impressions and personalized assistance.
- Coordinated appointment scheduling for staff and clients, optimizing daily operations.
- Maintained organized front desk area, enhancing workflow efficiency and professionalism.
- Implemented improved filing systems for client records, increasing accessibility and accuracy.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Dental Receptionist/Front Desk Dental Assistant
Dr Jodie Buehler, DDS
01.2016 - 09.2017
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification processes to ensure timely claims submissions.
- Assisted in maintaining electronic health records with a focus on accuracy and compliance.
- Handled patient inquiries and concerns, providing exceptional customer service and support.
- Developed patient communication materials to educate on treatments and office policies effectively.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Housekeeper
Self Emplyoyed
02.2008 - 01.2016
- Executed deep cleaning tasks including carpets, upholstery, and windows to enhance property appearance.
- Implemented efficient cleaning schedules to optimize time management and workflow productivity.
- Developed standard operating procedures for cleaning tasks, improving overall service consistency and quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Diploma - Optometric Assisting
NIACC
Mason City, IA05-1993
Skills
- Scheduling staff
- Sanitation standards
- Kitchen operations
- Food presentation
- Food safety compliance
- Safe food handling
- Staff training and development
- Inventory control
- Waste reduction
- Ordering supplies
Certification
Serve Safe Certified
- Certified Kitchen Manager, SFE - 2023-current
Seve Safe Certified
Passed my Serve Safe with 93%
Timeline
Lead Kitchen Manager
Southwest Foodservice Excellence
08.2023 - Current
Food Preparation Worker
Taher
10.2018 - 07.2023
Front Desk Receptionist
American Family Insurance
03.2018 - 10.2018
Dental Receptionist/Front Desk Dental Assistant
Dr Jodie Buehler, DDS
01.2016 - 09.2017
Housekeeper
Self Emplyoyed
02.2008 - 01.2016
Diploma - Optometric Assisting
NIACC
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