Brenda Franco

• Analyzed trends to identify growth opportunities for the programs within our region - one call agreements, program dictated policies
• Fostered a positive working environment through proactive conflict resolution measures and consistent recognition of staff achievements.
• Led change management initiatives, resulting in smoother transitions during organizational restructuring efforts.
• Empowered team members by delegating responsibilities effectively based on individual strengths and skillsets.
• Floor responsibility; not just limited to my own 14 communicators in Central Bank. That means taking care of needs for Northeast, Southeast, West Bank, and Aircom Nashville; adding on about 42 more communicators to my watch.
• Evaluated team performance regularly, providing guidance for continuous improvement and goal achievement.
• Collaborated with other Regional Supervisors, Training, QA and Customer Care department(s) to better improve operations within our regions.

1. Flight Following;

• follow aircraft on our systems' map
• make all appropriate notifications once an aircraft lifted IE; security, transfer centers, receiving units, dispatches, local area competitors, ground arrangements
• take area traffic and relay that traffic to appropriate aircraft
• set fuel up for pilots

2. PAIPS (Post Accident Incident Plan)

• deal with emergency situations, sometimes involving patients IE; weather/unscheduled maintenance/ patient conditions /
• setting up ground for crew and patient pick ups
• if in regards to patient condition and medical team needing to land at closest hospital, notifying their ER and securing helipad
• sometimes getting a secondary aircraft to intercept patient from current crew
• alert supervisors and OCC

3. Delegating

• some programs are more policy driven than others, knowing policies for primary programs. Sometimes these policies are very specific to hospitals/counties.
• delays, lift times, and flight times sometimes determine the outcome of what aircraft is up first for flights
• checking in crews to make sure everyone is accounted for, sometimes this means keeping track of who you have told you will call back as shift changes can become chaotic
• radio traffic/crew calls/emergent calls/ sat phones. each for of communication has a different level of priority. multi tasking in this aspec is something I have really learned to excell in

4. CommSpec Level II

• keeping up to take program specific books, reference, and training materials
• ability to make changes in our systems
• ability to be able to assis supervisors with PAIP handlings
• training new comm specs
• knowing most or all desks in my primary bank

• Communicated with service team and other staff to assist customers.
• Maintained physical appearance of lot; including a little bit of gardening
• Communicated with coworkers and managers about completed duties as I ended up being the one they looked to for answers
• Delivered clean cars in showroom condition
• Organized lot by arranging all the cars on the lot
• Took charge of washing and detailing cars when our designated worker had his day off
• Enhanced intake process by greeting and assisting customers promptly.
• Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Parked and retrieved vehicles to enhance efficient use of parking space.
• Directed traffic and monitored parking areas to maintain safety and order.
• Parked and retrieved cars according to customer needs.
• Followed safety protocols for personal, guest and automobile safety.
• Monitored and secured lot, reporting suspicious activity to management for quick resolution.
• Escorted drivers to vehicles and helped load or carry large items.
• Operated electronic gate systems to facilitate efficient entry and exit.
• installed accessories for vehicles and took charge once the head of the department left for the day or on his off days
• PDI'd fresh vehicles on transport
• took charge of adding transport vehicles into our systems

• Achieved customer satisfaction by providing high-quality professional service at registers
• Greeted customers and assessed needs to recommend suitable car wash services and general direction within store
• Kept customer areas clean and tidy to maintain professional, hygienic standards including bathrooms, drink stations, front counter
• Delivered high-quality car wash services by keeping up with service needs
• I did work both opening and closing shifts
• AM shift I made sure we opened in a promptly manner and had registers, drinks, and all receipts were ready for our manager once he got in
• PM shift I made sure all registers came to their appropriate balance. and made sure all dishes and drink parts were washing for morning shift.
• I was in charge of the kitchen, making sure breakfast and lunch were set out on time and cooked appropriately
• Tracking inventory both out on the floor and in the back with our supplies/and freezers/coolers

• Received incoming merchandise and stored in correct stock locations.
• Maintained orderly stockroom for ease of retrieval.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Assisted customers with transporting large merchandise to waiting vehicles.
• There was a company wide reform on how Target took care of their inventory. I was part of the team that was chosen to help transition the store over
• I was recruited by the sales team set up new displays and seasonal sections in the store
• before store opening and after the fact, needing to be able to switch over to customer care
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Performed weekly inventory counts to verify stock levels.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Greeted customers and directed to requested products.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Picked and packed order items.
• Stocked designated items on shelves, end caps and displays.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Interacted with guests in friendly and knowledgeable way.