Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
2000 Most Valuable Receptionist
Languages
Timeline
Generic

Brenda Frank

Cincinnati,OH

Summary

Dynamic HR/Office Coordinator at Benchmark Human Services with expertise in schedule coordination and administrative support. Successfully managed onboarding processes and compliance training, enhancing operational efficiency. Proven ability to maintain vendor relationships and streamline office management. Strong customer service skills complemented by proficiency in payroll systems and personnel file management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

HR / Office Coordinator

Benchmark Human Services
06.2015 - Current
  • After candidate is recruited, employee is onboarded by issuing a offer letter. After candidate excepts offer, they are issued a new hire packet to complete some task assigned to them and a background check is ordered and 8 registries are run. After employee compete their new hire packet they are moved into onboarding and into the HR / Payroll system.
  • When employees attend orientation, they are e-verified making sure the I-9 form is filled out correctly. Then the I-9 information is uploaded into their pay card in Paylocity, an HR / Payroll software.
  • Responsible for putting together a 6 part personnel file putting dates and information into the company website. This is performed regularly.
  • Responsible for keeping all employees trained to keep them compliant according to company obligations with the DODD mandates. Keeping company website updated with current dates for auto insurance, driver's license, CPR / 1st aid, Medication Administration for certificates in I, II & III. MANDT, DODD certifications.
  • Schedules all trainings for employees to maintain compliance.
  • Types UI / MUI reports into a monthly log.
  • Schedules maintenance on office equipment and company vans. Orders office, medical and janitor supplies. Completes PO for all purchases.
  • Schedules building maintenance.
  • Sets up new vendors and handles new contracts, as well as collecting W-9's.
  • Responsible for mailing and shipping.
  • Answers switchboard and routes calls.
  • Managed scheduling and logistics for meetings, ensuring optimal time management and resource allocation.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Assisted in onboarding new staff by providing training on administrative procedures and office tools.
  • Implemented inventory tracking systems to maintain supply levels and reduce wastage.
  • Facilitated communication between departments to promote collaboration on projects and initiatives.
  • Oversaw daily administrative tasks, ensuring adherence to company policies and standards.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Event Host

Whitewater Crossing Christian Church
12.2013 - 06.2015
  • Provided a welcoming assistance for community, facility and family functions, hosting numerous groups achieving fun filled activities and satisfactory results.
  • Maintained a secure and orderly atmosphere in order to achieve a pleasant environment for all participants.
  • Assisted with housekeeping in order to maintain a beautiful nd organized facility for everyone to enjoy.
  • Conducted tours.
  • Developed event themes and schedules, aligning activities with church mission and community engagement goals.
  • Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
  • Ensured compliance with safety regulations during events, proactively addressing hazards or deficiencies before they became issues for guests or staff.
  • Managed event logistics and operations.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future events.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Supervised lobbies and restrooms for cleanliness and safety standards.
  • Restocked creamers, cups and napkins for coffee stations.

Assistant to the Office Manager

United Electric Company
01.2012 - 04.2012
  • A temporary position.
  • Entered purchase orders and processed accounts payable, maintained vendor files
  • Certified employees for federal jobs and maintained certified payroll
  • Reconciled bank accounts
  • Processed new hire paperwork, crated and maintained personnel files.
  • Collaborated with job foreman; assemble job site packets including paychecks and safety updates.
  • Prepared and notarized documents.
  • Additional general office duties: phone filing mailing, office supply purchasing.
  • Managed office communications through email organization and efficient distribution of information to appropriate parties.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

Applied Business - Secretarial

Cincinnati State
Cincinnati, OH
05.1977

Skills

  • Schedule coordination
  • Office management
  • Customer service
  • HR support
  • A/P support
  • Report Manager
  • Shipping and receiving manager
  • Proficient in Microsoft word and excel
  • Office, medical and janitorial supply ordering
  • Contract support
  • Vendor set up
  • Course instructor
  • Data Entry

Accomplishments

Client Satisfaction Award

Certification

Notary Public


CPR / 1st Aid



2000 Most Valuable Receptionist

This was issued because of my above board for customer relations and hard work

Languages

English
Native or Bilingual

Timeline

HR / Office Coordinator

Benchmark Human Services
06.2015 - Current

Event Host

Whitewater Crossing Christian Church
12.2013 - 06.2015

Assistant to the Office Manager

United Electric Company
01.2012 - 04.2012

Applied Business - Secretarial

Cincinnati State

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