Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brenda Futrell

Summary

Detail-oriented office professional with over 10 years of experience in client relations across healthcare and retail sectors. Proficient in office management, sales, and customer service, with a strong track record of improving operational efficiency. Educated in HIPAA compliance, electronic medical records, and medical billing practices, ensuring high standards in patient data handling. Aiming to leverage expertise to enhance organizational performance and client satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Stay-at-Home Parent

Stay-at-Home Parent
Gates, NC
07.2006 - Current
  • Oversaw all aspects of home management.
  • Earned dual degrees in Healthcare Management Technology specializing in Accounting and Billing & Coding.
  • Volunteered in various roles within the public school system
  • Managed interactions within a school's social media parent group.
  • Responsible for monthly budgets, accounts payable, and annual tax documentation and preparation.
  • Conducted thorough research on immigration regulations, resulting in the successful acquisition of citizenship for three family members, while ensuring all submissions met legal standards and were processed without issues.
  • Coordinated team members for several sports-related projects.
  • Handled multiple projects simultaneously with on-time completion.

To-Go Specialist

Food Lion
Franklin, VA
01.2022 - 06.2022
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Identified customer needs by asking questions and advising on best solutions.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Operated register, handled cash and processed credit card transactions.

Assistant General Manager

Suffolk Inn Motel
Suffolk, VA
01.2000 - 07.2006
  • Directed all guest interactions from booking to departure with effective complaint handling.
  • Handled various general office responsibilities including accounting functions.
  • Oversaw and computed monthly direct billing for contract companies.
  • Collaborated with housekeeping staff on laundry tasks.
  • Conducted essential security measures to secure entry points and safeguard guests.
  • Kept updated maintenance issue logs.
  • Managed procurement of supplies, bedding, and services.
  • Functioned as a point of contact for all health inspections, municipal appraisals, and franchise audits.

Education

Associates - Healthcare Management Technology: Billing & Coding

Pitt Community College
Winterville, NC
05-2024

Associates - Healthcare Management Technology: Accounting

Pitt Community College
Winterville, NC
12.2020

Skills

  • Strategic Decision Making
  • Flexible Problem Solver
  • Active Listening Skills
  • Accounting
  • Team Leadership
  • Innovative Thinking
  • Calendar Management
  • Quality Assurance
  • Inventory Control
  • Detail-Oriented Organization
  • Documentation & Reporting
  • Technical Proficiency
  • Payroll Administration Skills
  • Calm Under Pressure
  • Effective Troubleshooting
  • Cross-Functional Collaboration
  • Proficient in Medical Terminology
  • Effective Resource Management
  • Commitment to Learning
  • Adaptability to Change
  • Detail-Oriented Approach
  • Cash Flow Administration
  • QuickBooks
  • MS Office Suite
  • Electronic Medical Records (EMR) Proficiency

Certification

  • CPC-A

References

References available upon request.

Timeline

To-Go Specialist

Food Lion
01.2022 - 06.2022

Stay-at-Home Parent

Stay-at-Home Parent
07.2006 - Current

Assistant General Manager

Suffolk Inn Motel
01.2000 - 07.2006

Associates - Healthcare Management Technology: Billing & Coding

Pitt Community College

Associates - Healthcare Management Technology: Accounting

Pitt Community College

Similar Profiles

CREATE PROFILE
Brenda Futrell