Brenda Gage
Certified Phlebotomist Lead
Loves Park,IL
Summary
Dynamic Certified Phlebotomist Technician with proven expertise in venipuncture and quality control procedures at LabCorp. Recognized for enhancing patient satisfaction through effective communication and team building. Committed to maintaining HIPAA compliance while streamlining processes, resulting in improved laboratory efficiency and reduced wait times for patients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician
LabCorp
04.2021 - Current
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Monitored supply levels and placed orders for laboratory supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Participated in quality assurance and competency assessment initiatives.
- Assisted in training and onboarding new phlebotomists.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Certified Phlebotomist Technician
Mercy Health Javon Bea Hospitals
02.2019 - 04.2021
- Participated in quality assurance and competency assessment initiatives.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed laboratory tests to assist physicians in diagnosis.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
Corporate Travel Coordinator
William Charles Construction
12.2016 - 01.2019
- Maintained detailed records of all corporate travel expenses for accurate financial reporting and budget forecasting.
- Reserved airline, car and hotel tickets for employees.
- Managed relationships with preferred vendors to secure exclusive discounts and benefits for the company.
- To enhance the overall corporate travel experience.
- Increased client satisfaction by efficiently managing travel bookings, accommodations, and itinerary changes.
- Collaborated with department heads to assess ongoing travel requirements and provide tailored solutions accordingly.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Certified Phlebotomy Team Lead
Northwestern Memorial Hospital
03.2009 - 02.2016
- Enhanced patient satisfaction by providing efficient and professional phlebotomy services.
- Developed training materials and conducted regular educational sessions for the phlebotomy team to stay updated on industry best practices.
- Assisted in maintaining inventory levels of supplies and equipment for the phlebotomy department, minimizing downtime due to shortages.
- Ensured compliance with all regulatory requirements pertaining to phlebotomy procedures, documentation, and record-keeping.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Performed laboratory tests to assist physicians in diagnosis.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Provided guidance and support to laboratory personnel.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboard of new lab personnel
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collaborated with laboratory staff to resolve any issues related to specimen handling or testing procedures.
- Evaluated employee performance regularly for continuous improvement in service delivery and skills development among team members.
- Managed scheduling and staffing of the phlebotomy team, ensuring coverage during peak hours.
- Boosted morale among team members through recognition programs that highlighted exceptional performance.
Education
No Degree - Assistant Nursing
Rock Valley College
Rockford IL 06-2005
No Degree - Medical Assistant And Phlebotomy
Marion Adult Career Education Center
Chicago, IL01-1989
High School Diploma -
Von Steuben Metropolitan Science Center
Chicago, IL06-1987
Skills
- Quality control procedures
- Task prioritization
- Organizational skills
- HIPAA regulations
- Multitasking
- Problem-solving abilities
- Arterial blood collections
- Type 50 wpm
- Computer skills
- Attention to detail
- Medical office administration
- Regulatory compliance
- Health education
- Medical terminology
- Venipuncture expertise
Accomplishments
- Lead team of 10 phlebotomy technicians in the outpatient area at Northwestern Memorial Hospital. Which saw no less than 350 patients daily.
- Documented and resolved any patient complaints by implementing service recovery measures which led to effective turnaround results and repeat customers.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Educated lab technician staff from Rush Presbyterian Hospital on venipuncture techniques while a lead phlebotomist at Northwestern Memorial hospital.
- Part of lab team to raise press ganey scores
- 30 Years of healthcare experience in front and back offices and mutli specialites
Certification
PBT Certification
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Phlebotomist Technician
LabCorp
04.2021 - Current
Certified Phlebotomist Technician
Mercy Health Javon Bea Hospitals
02.2019 - 04.2021
Corporate Travel Coordinator
William Charles Construction
12.2016 - 01.2019
Certified Phlebotomy Team Lead
Northwestern Memorial Hospital
03.2009 - 02.2016
No Degree - Assistant Nursing
Rock Valley College
No Degree - Medical Assistant And Phlebotomy
Marion Adult Career Education Center
High School Diploma -
Von Steuben Metropolitan Science Center
Letters of Recommendations
Recognized by John Kern of The Kern Foundation while working at Northwestern Memorial Hospital. Complimenting my approach and dedication to patient care.
Employers and previous patients complimenting me on my professionalism and care exhibited.
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