Brenda Galvan

Work History

USAA

04.2022 - Current

Utilizes an Anti-Money Laundering (AML) case management tool and other internal software-driven systems to monitor, research and analyze trends related to member transactional activity for moderately complex alerts/cases
Utilizes knowledge of financial products, systems, and processes in all lines of business to detect and analyze red flags for money laundering and terrorist finance activity
Refers unusual/out of pattern transactional activity to the Anti-Money Laundering Investigations (AMLI) team with analysis and summary of findings
Identifies and recommends potential solutions that monitor, detect, or prevent money laundering or terrorist finance activity in a more efficient manner
Produces quality narratives for generated alerts
Exposure to working in a fast-paced /production-based environment with the ability to manage multiple reviews and deadline driven
Strong understanding of Actimize, SharePoint, and Microsoft products
Maintained up-to-date knowledge of applicable laws and regulations.
Kept informed regarding pending industry changes, trends or best practices.

USAA

03.2024 - 11.2024

Participated in a Project to assist the Fraud Department meet the demands of the concent order, by assisting with quality assurance reviews on SAR forms submitted on aged cases that had been identified to not be in compliance with FinCEN and OCC regulations.
Preformed a thorough review on submitted SAR forms to identify any discrepancies and/or erroneous information provided to ensure all the required information provided is correct and accurate before the SAR is filed.
Provided prompt feedback on the findings and collaborated with the assigned Fraud Investigator to complete the necessary edits/corrections in a timely manner to meet the SAR form filing deadline as well as the set deadline for the completion of the entire backlog project.

JPMorgan Chase

02.2018 - 04.2022

Provide guidance and coaching to the team based on findings to improve the quality of work to meet the company standards
Investigate individual cases to ensure employee adherence policies and procedures
Streamline processes, increasing efficiency and consistency to support quality initiatives
Conduct a detail review on the GFCC (Global Financial Crimes Compliance) cases from start to finish
Review the escalation notes along with their final decision to confirm the investigation was completed in accordance with the procedures and regulations
Serves as a mentor to staff by providing subject matter expert (SME) coaching and feedback related to Global Financial Crime Compliance cases among other processes
Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
Reviewed technical documentation for accuracy and completeness, enhancing overall product understanding among team members.
Collaborated with cross-functional teams to ensure seamless integration of QA efforts into all stages of product development.
Established strong working relationships with development teams, fostering a collaborative environment that facilitated rapid identification and resolution of quality issues.
Reduced defect rates by conducting thorough root cause analyses and implementing effective corrective actions.

JPMorgan Chase

01.2010 - 01.2018

Conduct detailed reviews on flagged international and domestic electronic transactions taking appropriate actions to safeguard the bank and escalating pertinent data to Global Security and AML accordingly for further review
Experienced in investigating fraud cases involving counterfeit debit/credit card, check fraud, wire fraud, remote deposit, claims fraud, malware, P2P payments, shell companies, money laundering, family fraud and elder abuse
Research and analyze out-of-pattern transactional activity on customer's account
Review CIP documentation, CDD (customer due diligence), EDD (enhanced due diligence) and SDD (specialized due diligence) to gather relevant customer information to document findings in detail for the escalation process
Utilizes extensive knowledge of financial products, systems, processes in multiple lines of business and data manipulation with SQL coding to thoroughly analyze suspicious activity and identify potential fraud trends
Provided expert guidance on developing policies and procedures related to fraud management.
Educated employees on best practices for detecting and preventing financial crime incidents within the organization.
Served as a subject matter expert on various types of financial crimes, ensuring accurate risk assessments.
Analyzed large amounts of data to find patterns of fraud and anomalies.

JPMorgan Chase

09.2008 - 01.2010

Reviewed customer account information to determine current issues and potential solutions pertaining to different fraud prevention departments such as Deposit Review, Claims, KYC, Electronic Money Movement and BIC (Bank Initiated Account Closures)
Answered, screened, and processed high volume of calls daily with call management system and web-based communications
Trained new employees on different queues to enhance productivity to meet department service goals
Assisted customers by answering questions and responding to inquiries.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collaborated with cross-functional teams to resolve escalated issues swiftly, resulting in improved client relationships and loyalty.
Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.