Brenda Ganong
Laconia
Summary
Dynamic office professional with a proven track record at Meredith Public Works, excelling in data management and customer service. Recognized for enhancing operational efficiency through meticulous record-keeping and proactive communication. Adept at maintaining confidentiality while fostering positive relationships, ensuring client satisfaction and seamless workflow across departments.
Overview
4
4
years of professional experience
Work History
Office Clerk
Meredith Public Works
05.2025 - Current
- Processed incoming correspondence and routed to appropriate departments for timely response.
- Assisted in maintaining accurate records of work orders and service requests.
- Operate office equipment.
- Supported team with data entry tasks, enhancing overall operational efficiency.
- Coordinated office supply inventory, facilitating uninterrupted workflow across departments.
- Organized files and documents systematically for easy retrieval and reference.
- Responded to customer inquiries, providing information on services offered by Public Works.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and client requests for information.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
On Call Scheduler
Comfort Keepers Home Care
10.2022 - Current
- Answer phones after hours, assist clients, caregivers and prospect.
- Adapted quickly to changing priorities, ensuring timely adjustments to schedules.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Caregiver
Comfort Keepers Home Care
10.2021 - 04.2025
- Provided compassionate personal care and assistance with daily living activities for clients.
- Developed and implemented personalized care plans to enhance client well-being and independence.
- Monitored client health status and reported changes to healthcare professionals promptly.
- Assisted clients with mobility, ensuring safety during transfers and daily activities.
- Maintained accurate documentation of client progress, incidents, and care provided per regulatory standards.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Fostered positive relationships with clients and families, promoting open communication regarding care needs.
Education
High School Diploma -
Lakeland High School
Lakeland, FLSkills
- Data entry
- Maintaining records
- Data management
- Clear and concise speaking
- Telephone reception
- File organization
- Document scanning
- Inbound calls
- Scanning and copying
- Customer service
- Positive attitude
Timeline
Office Clerk
Meredith Public Works
05.2025 - Current
On Call Scheduler
Comfort Keepers Home Care
10.2022 - Current
Caregiver
Comfort Keepers Home Care
10.2021 - 04.2025
High School Diploma -
Lakeland High School