Brenda Garay
Santa Rosa,CA
Summary
Experienced and Certified Nursing Assistant with 8 years of dedicated service in a long-term skilled nursing facility, including a behavioral health rehabilitation unit. Demonstrates compassion and proficiency in providing essential care to elderly and disabled patients, encompassing bathing, grooming, and feeding. Possesses extensive familiarity with advanced medical terminology and procedures. Equipped with advanced knowledge in Alzheimer\'s, dementia, and mental health. Also brings 4 years of experience working in sales and customer service, enhancing interpersonal skills.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Creekside rehabilitation and Mental Health
01.2016 - Current
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
appointment scheduler/ customer service Rep
Apria Healthcare
08.2019 - 01.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Maintained accurate patient charts and medical records.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Cashier /food prep
Jack in the box
12.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise.
Education
Certified Nursing Assistant -
Red Cross
Santa Rosa, CA07.2015
High school diploma -
Amarosa Academy
Santa Rosa, CA01.2015
Skills
- Fluent in Spanish and English
- Efficient and reliable team player
- Outpatient care
- Trustworthy companion
- Compassionate caregiver
- Documentation of behaviors
- Charting and clinical documentation
- Responding to emergencies in a timely and calm manner
- Record vital signs
- Friendly and helpful
- Able to lift 50lbs
- Fast computer skills/excel
- Working with insurance/taking payments
- Answering over 60 calls a day while multitasking
- Strong customer relations and problem solving abilities
Timeline
appointment scheduler/ customer service Rep
Apria Healthcare
08.2019 - 01.2024
Certified Nursing Assistant
Creekside rehabilitation and Mental Health
01.2016 - Current
Cashier /food prep
Jack in the box
12.2014 - 01.2016
High school diploma -
Amarosa Academy
Certified Nursing Assistant -
Red Cross
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