Brenda Garcia
Smyrna,TN
Summary
A position as a Coordinator, where I can utilize my customer service and interpersonal skills to provide the highest level of care. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Imaging Coordinator/Lab Phlebotomist
Tri-Star Stonecrest Medical Center
Smyrna , TN
2018.10 - Current
- Enter all imaging orders for inpatient, outpatient and ER patients
- Retrieve prior imaging and reports for any cases or biopsy's
- Check on all patient precertification and make sure all orders are retrieve prior to patients appointment.
- Answer phone calls,schedule patients for upcoming procedures
- Fax imaging reports and images requested by other facilities for hospital transfers
- Prepare, mail and notarize any work comp/ lawyer requests
- Assist techs and manager and doctors in any special tasks/reports
- Get everything prepared for monthly meetings and tumor conferences
- Start Iv and any lab work collection needed for patient exams
Clinical Administrative Coordinator
Optum Women’s and Children’s Health
Nashville , TN
2016.10 - 2018.09
- Coordinate high risk patients to a nearby nurse for injections
- Order medication and mailing it out to patients
- Work closely with physicians to receive orders for continuation of care
- I order nursing supplies
- Keep track on updating patients insurance information
- Keep monthly reports for medicaid and tenncare
- Assist in any office duties
Patient Care Coordinator
Castle Dental
Nashville , TN
2012.11 - 2015.02
- Scheduling patients for appointments with dentists or specialists as needed
- Keeping records of insurance coverage for each patient, including coverage for dental procedures and materials such as crowns, bridges, caps, or fillings
- Providing customer service to patients by answering questions about billing procedures and appointment scheduling
- Recording patient information such as treatment plans, insurance coverage, and payment arrangements
- Scheduling the use of operating rooms, sterilization areas, dental labs, and other facilities used in dental procedures
- Communicating with patients’ insurance companies to obtain approval for treatment plans and payments
- Coordinating with other staff members at the office, including dentists, hygienists, and dental assistants
- Providing patients with information about their treatment plan, insurance coverage requirements, and financial responsibilities involved in treatment
- Coordinating with other staff members to ensure that patients’ instructions are followed during their appointment
Education
High School Diploma -
Shelbyville Central High School
05.2012
Skills
- Diagnostic Imaging
- Staff Scheduling
- Schedule Coordination
- Patient Care Management
- Critical Thinking
- Operating Plans Development
- Hospital Coordination
- Blood Collection
- Paperwork Processing
- Fluent in Spanish
Certification
- Phlebotomy Tech
- BLS
Telephone
(615)606-5013
Accomplishments
- Imaging Rose Award
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Imaging Coordinator/Lab Phlebotomist
Tri-Star Stonecrest Medical Center
2018.10 - Current
Clinical Administrative Coordinator
Optum Women’s and Children’s Health
2016.10 - 2018.09
Patient Care Coordinator
Castle Dental
2012.11 - 2015.02
High School Diploma -
Shelbyville Central High School
- Phlebotomy Tech
- BLS
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