Brenda Garcia
Modesto,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Sutter Memorial Hospital
02.2023 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Contributed toward achieving revenue cycle goals by diligently following up on pending insurance authorizations and obtaining required documentation.
Admitting Representative
Doctors Medical Center
03.2014 - 05.2022
- Register and pre-register all scheduled patients for admission, partial hospitalization for Inpatient and outpatient services.
- Gather and obtain required information such as financial information, demographics, guarantor’s information, authorization signed for treatment within the hospital.
- Verify patients insurance eligibility .
- Ability to multitask in a fast and high pressure environment, and enter patient information accurately.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
Human Resources Assistant
Doctors Medical Center
11.2013 - 03.2014
- Answer phone calls.
- Greet employees coming into the office.
- Create charts for new hired employees.
- Check new hire checklist requirements, to insure employees have all necessary documents to start work.
- Help occupational nurse with any needs.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Business Office- Administrative Assistant
Emanuel Medical Center
06.2013 - 11.2013
- Greeting and checking in patients, explaining office policies and procedures and collecting insurance information.
- Collecting and recording copayments, insurance deductibles, and helped patients set up payment arrangements.
- Posted payments into patients accounts.
- Responsible for scanning and sorting of documents into the electronic medical records.
- Followed HIPAA guidelines and Variety Care Privacy policy and procedures.
- Closed Accounts at the end of the day and made deposit slips for accounts.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Bachelor’s degree - Business Administration, Human Resource Management
University of Phoenix
2014
High school diploma -
Davis High School
2008
Skills
- Administrative and Office Support
- Organized and Detail-Oriented
- Registration and Scheduling
- Documenting and Recording Information
- Providing Information and Resources
- Organized and Efficient
- Bilingual Spanish and English
- Multi-Line Telephone Systems
- Financial Recordkeeping
- Attention to Detail
- Time Management and Prioritization
- Phone and Email Etiquette
- Data Collection
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
Sutter Memorial Hospital
02.2023 - Current
Admitting Representative
Doctors Medical Center
03.2014 - 05.2022
Human Resources Assistant
Doctors Medical Center
11.2013 - 03.2014
Business Office- Administrative Assistant
Emanuel Medical Center
06.2013 - 11.2013
Bachelor’s degree - Business Administration, Human Resource Management
University of Phoenix
High school diploma -
Davis High School
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