Brenda Genoves

• Monitored payment schedules and notified clients of upcoming due dates or delinquencies.
• Managed loan files and maintained organized records in electronic systems.
• Supported quality control initiatives to enhance operational efficiency and accuracy.
• Resolved customer complaints in a timely manner while maintaining positive relationships.
• Managed client portfolio by bolstering growth initiatives and maintaining accounts.

• Reviewed and processed loan applications in accordance with established policies, procedures, and guidelines to ensure compliance
• Analyzed credit reports and financial statements to assess the
creditworthiness of borrowers
• Reviewed and verified accuracy of loan documents to ensure quality control and accuracy
• Communicated loan status updates to borrowers and third parties to ensure
timely completion of loan applications
• Determined borrower eligibility, determined loan terms and conditions, and prepared loan documents

• Utilized electronic health records to document patient care and maintain
  accurate medical records
• Followed protocols and guidelines to provide quality care and maintain
  medical records
• Assisted the healthcare provider in providing patient care by retrieving
  medical records, test results, medical supplies and other items

• Handled customer complaints calmly and professionally, resolving
  customer issues in a timely manner
• Processed transactions accurately and efficiently, ensuring that all
  transactions were completed within the established timeframe
• Operated cash register, credit card machine, and other electronic equipment
  accurately and efficiently
• Assisted customers with locating items and providing product information
• Operated a POS system to process payments, refunds, and exchanges