Brenda Gilbert
Dietary Aide/Healthcare
Frenchburg,Kentucky
Summary
Proven to enhance operational efficiency and customer satisfaction, I leveraged time management and problem-solving skills at Edgewood Estates. Specializing in dietary modifications and fostering team collaboration, I significantly improved patient meal satisfaction. My expertise in kitchen operations and dedication to food safety regulations are pivotal in achieving high-quality service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/Remote Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Dietary Aide
Edgewood Estates
06.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Discarded outdated food products and maintained waste disposal procedures.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Evaluated new recipes for taste appeal and adherence to nutritional guidelines before introducing them into the meal rotation, ensuring variety and satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Machine Operator
Nestle USA
04.2019 - 08.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
- Maintained equipment performance by lubricating and cleaning components.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Kept detailed production records and identified hold-ups.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Contributed to reduced waste generation by implementing recycling initiatives within the workspace.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Suggested specific ideas for process, productivity and safety improvements.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Compiled reports analyzing performance data and presented findings and results.
Gas Station Clerk
Daves
05.2022 - 06.2023
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Maintained a clean and organized store environment for improved customer experience.
- Delivered exemplary customer service and warmly greeted guests.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Rang up customers' orders by scanning products and keying prices into register.
- Assisted in maintaining back room operations by unloading deliveries.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Conducted regular price checks to ensure accuracy in pricing for customers.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
- Maintained inventory of all saleable items.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
- Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
- Contributed to an increase in sales by upselling products or suggesting additional items based on customer preferences.
- Monitored fuel levels in tanks, alerting management when reordering was necessary.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Pumped gas for guests and took payments.
- Created attractive merchandise diplays to entice customers to make purchases.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Promoted special offers and discounts to customers to maximize sales.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Tucker Career And Technology
Marion, IN05.2000
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Patient Communication
- Team Collaboration
- Verbal Communication
- Food handling safety
- Detail Oriented
- Sanitation Practices
- Relationship Building
- Food Safety
- Flexible Schedule
- Computer Skills
- Kitchen Equipment Operation
- Issue Resolution
- Kitchen Operations
- Meal Preparation
- Nutrition knowledge
- OSHA Compliance
- Food Preparation
- Nutrition
- Dietary modifications
- Specialized meal preparation
- Food presentation
- Scheduling and Planning
- Meal Planning
- Portion Control
- Money Handling
- Health Code Compliance
- Daily specials memorization
- Menu Memorization
- Menu Item Memorization
- Payment Processing
- Food spoilage prevention
- Upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dietary Aide
Edgewood Estates
06.2023 - Current
Gas Station Clerk
Daves
05.2022 - 06.2023
Machine Operator
Nestle USA
04.2019 - 08.2023
GED -
Tucker Career And Technology
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