Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Brenda Girenge

Los Angeles,CA

Summary

Dedicated and safety-conscious individual with dynamic interpersonal skills and a passion for customer service. Provides exceptional service and contribute to team success. Known for maintaining a friendly and personable attitude and keeping calm under pressure. A flexible, hardworking team player with excellent time management and organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Flight Attendant

Delta Air Lines
02.2024 - Current
  • Delivered exceptional customer service to enhance passenger experience and satisfaction.
  • Ensured compliance with safety regulations through thorough pre-flight checks and emergency procedures.
  • Managed in-flight operations, coordinating meal service and addressing passenger inquiries efficiently.
  • Ensured passenger safety and comfort during international flights by following operational protocols and emergency procedures.
  • Managed in-flight safety protocols and conducted emergency procedures training.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Assisted passengers in boarding and deplaning aircraft.

Flight Attendant

JetBlue
03.2023 - 02.2024
  • Provided exceptional service and ensured the safety and comfort of passengers.
  • Demonstrated excellent communication and problem-solving skills to address passenger needs and concerns.
  • Maintained a calm and professional demeanor under pressure and in emergency situations.
  • Conducted pre-flight safety checks and provided instructions to passengers on emergency procedures.
  • Collaborated with team members to ensure efficient operation and on-time departure of flights.

Barista

Dutch Bros
09.2021 - 03.2022
  • Greeted and engaged customers with a friendly and personable attitude.
  • Prepared and served coffee, tea, and other beverages while adhering to health and safety guidelines.
  • Built eye-catching displays and recommended products to increase sales.
  • Resolved customer disputes and maintained store assets and facilities according to company policies and procedures.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Nursing Assistant

Wavertree Ranch
01.2021 - 12.2021
  • Prioritized safety by managing medical supplies and inventory
  • Applied consistent strong communication skills through verbal and writing by monitoring patient conditions and reported abnormal changes to the supervisor.
  • Maintained a clean and organized patient care environment and assisted with patient care as needed.
  • Serving others by protecting and promoting patient rights and dignity and assisting individuals to achieve maximum independence.

Brand Representative

Abercrombie & Fitch
11.2019 - 02.2020
  • Organized and carried out promotional events and interacted with exceptional customer service to increase brand awareness and sales.
  • Developed strong product knowledge and engaged in clientele development to meet and exceed sales goals.
  • Promoted a positive and genuine company image through exceptional customer service experiences.

Education

High School Diploma -

Woodcreek High School
Roseville, CA
06.2020

Some Collage -

San Francisco State University
San Francisco, CA

Skills

  • Emergency Response Coordination
  • CPR training proficiency
  • Crew management
  • Customer engagement
  • Company Culture and Values
  • Service excellence
  • Task management expertise
  • Safe Food Handling Practices
  • Product Advertising
  • Fine Dining & Luxury Service Experience
  • Mass gathering oversight
  • Influential and Persuasive
  • Interpersonal skills
  • Flexible Schedule
  • Cultural sensitivity

Certification

  • Dual passport holder (U.S. & Kenyan)
  • Valid Chinese work visa; experienced with Asia travel requirements.
  • Cabin Safety & Emergency Procedures Training - Enrolled in Aircare FACTS Training, Van Nuys (VNY)

Languages

English
Native/ Bilingual
Swahili
Professional

Timeline

Flight Attendant

Delta Air Lines
02.2024 - Current

Flight Attendant

JetBlue
03.2023 - 02.2024

Barista

Dutch Bros
09.2021 - 03.2022

Nursing Assistant

Wavertree Ranch
01.2021 - 12.2021

Brand Representative

Abercrombie & Fitch
11.2019 - 02.2020

Some Collage -

San Francisco State University

High School Diploma -

Woodcreek High School
Brenda Girenge