Brenda Girenge
Los Angeles,CA
Summary
Dedicated and safety-conscious individual with dynamic interpersonal skills and a passion for customer service. Provides exceptional service and contribute to team success. Known for maintaining a friendly and personable attitude and keeping calm under pressure. A flexible, hardworking team player with excellent time management and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines
02.2024 - Current
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Ensured compliance with safety regulations through thorough pre-flight checks and emergency procedures.
- Managed in-flight operations, coordinating meal service and addressing passenger inquiries efficiently.
- Ensured passenger safety and comfort during international flights by following operational protocols and emergency procedures.
- Managed in-flight safety protocols and conducted emergency procedures training.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Assisted passengers in boarding and deplaning aircraft.
Flight Attendant
JetBlue
03.2023 - 02.2024
- Provided exceptional service and ensured the safety and comfort of passengers.
- Demonstrated excellent communication and problem-solving skills to address passenger needs and concerns.
- Maintained a calm and professional demeanor under pressure and in emergency situations.
- Conducted pre-flight safety checks and provided instructions to passengers on emergency procedures.
- Collaborated with team members to ensure efficient operation and on-time departure of flights.
Barista
Dutch Bros
09.2021 - 03.2022
- Greeted and engaged customers with a friendly and personable attitude.
- Prepared and served coffee, tea, and other beverages while adhering to health and safety guidelines.
- Built eye-catching displays and recommended products to increase sales.
- Resolved customer disputes and maintained store assets and facilities according to company policies and procedures.
- Addressed and resolved customer concerns to maintain brand loyalty.
Nursing Assistant
Wavertree Ranch
01.2021 - 12.2021
- Prioritized safety by managing medical supplies and inventory
- Applied consistent strong communication skills through verbal and writing by monitoring patient conditions and reported abnormal changes to the supervisor.
- Maintained a clean and organized patient care environment and assisted with patient care as needed.
- Serving others by protecting and promoting patient rights and dignity and assisting individuals to achieve maximum independence.
Brand Representative
Abercrombie & Fitch
11.2019 - 02.2020
- Organized and carried out promotional events and interacted with exceptional customer service to increase brand awareness and sales.
- Developed strong product knowledge and engaged in clientele development to meet and exceed sales goals.
- Promoted a positive and genuine company image through exceptional customer service experiences.
Education
High School Diploma -
Woodcreek High School
Roseville, CA06.2020
Some Collage -
San Francisco State University
San Francisco, CASkills
- Emergency Response Coordination
- CPR training proficiency
- Crew management
- Customer engagement
- Company Culture and Values
- Service excellence
- Task management expertise
- Safe Food Handling Practices
- Product Advertising
- Fine Dining & Luxury Service Experience
- Mass gathering oversight
- Influential and Persuasive
- Interpersonal skills
- Flexible Schedule
- Cultural sensitivity
Certification
- Dual passport holder (U.S. & Kenyan)
- Valid Chinese work visa; experienced with Asia travel requirements.
- Cabin Safety & Emergency Procedures Training - Enrolled in Aircare FACTS Training, Van Nuys (VNY)
Languages
English
Native/ Bilingual
Swahili
Professional
Timeline
Flight Attendant
Delta Air Lines
02.2024 - Current
Flight Attendant
JetBlue
03.2023 - 02.2024
Barista
Dutch Bros
09.2021 - 03.2022
Nursing Assistant
Wavertree Ranch
01.2021 - 12.2021
Brand Representative
Abercrombie & Fitch
11.2019 - 02.2020
Some Collage -
San Francisco State University
High School Diploma -
Woodcreek High School