Brenda Gochenauer
Lolo,MT
Summary
With proven reliability and a flair for customer service excellence, I excelled at Three Bears by not only meeting but exceeding customer expectations. My ability to handle cash accurately and maintain composure under pressure, coupled with my expertise in cooking and dietary needs at Heritage Place.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Three Bears
05.2022 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Food Server/Cook Operator
Heritage Place Long Term Care Facility
10.2018 - 01.2022
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Monitored food temperatures to meet quality and safety standards.
Education
Associate of Arts - Small Business Administration
Kenai Peninsula College
Soldotna, AK05-2007
Skills
- Reliability and punctuality
- Patience and composure
- Cash handling expertise
- Customer inquiries
- Positive and professional
- Refunds and exchanges
- Customer service excellence
- Multitasking Abilities
- Cooking and serving residents dietary needs
Timeline
Customer Service Cashier
Three Bears
05.2022 - 04.2024
Food Server/Cook Operator
Heritage Place Long Term Care Facility
10.2018 - 01.2022
Associate of Arts - Small Business Administration
Kenai Peninsula College
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