Brenda Godfrey
St. Petersburg,FL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with veterans and family members. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Veterans Administration Medical Center (Bay Pines)
05.2006 - Current
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Pharmacy triage call center representative averaging 150-200 calls per day assisting veterans with their prescription needs.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Certified Pharmacy Technician
Seaborn Healthcare Services
08.2000 - 04.2006
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
Gibbs High School
St. Petersburg, FloridaSkills
- HIPAA Compliance
- Problem-solving skills
- Customer Service
- Pharmacy Law Compliance
- Drug safety
- Intravenous admixture preparation
- IV Supply Restocking
- FDA Drug Safety Guidelines
- Certified Pharmacy Technician
- Regulatory Compliance
Accomplishments
- Veterans Administration Stepping with Pride Program graduate.
- Member of Federal Women's Program.
- Processed over 150 calls per day assisting veterans and other Veteran Administration pharmacies in resolving pharmacy-related issues.
Certification
- CPhT - Certified Pharmacy Technician
- Medical Office Assistant, Tampa College, Pinellas Park, FL
Timeline
Certified Pharmacy Technician
Veterans Administration Medical Center (Bay Pines)
05.2006 - Current
Certified Pharmacy Technician
Seaborn Healthcare Services
08.2000 - 04.2006
High School Diploma -
Gibbs High School
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