Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Languages
Timeline
Generic

Brenda Gogny

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Title Specialist

IAA
06.2023 - Current
  • Managed and processed income salvage titles from multiple states, streamlining title transfers and sales processes.
  • Collaborated with providers to resolve complex title and salvage issues and ensure smooth transactions.
  • Examined and verified over 200 titles weekly.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Entered title and vehicle information into database.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations
  • Kept up to date with state and federal regulations to prevent errors and fraud.
  • Utilized various online databases and public land records to verify ownership information.

Sales and Management Intern

Enterprise
05.2022 - 07.2022
  • Skillfully orchestrated and efficiently processed daily influx of over 20 personal interactions, encompassing customer account management and billing responsibilities.
  • Demonstrated keen ability to craft tailored rental agreements that aligned with each customer's unique needs and concerns, ensuring highest level of satisfaction.
  • Leveraged high degree of precision in utilization of electronic devices to navigate and operate vehicle inventory software, allowing for seamless tracking of vehicle availability, maintenance history, and chassis inspections to support operational efficiency.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent renters.

Title Specialist

IAA
05.2021 - 05.2022
  • Meticulously processed and reviewed extensive quantities of insurance documents, data, and titles in strict adherence to Florida and other relevant state regulations
  • Conducted thorough verification of information, identifying, and addressing title discrepancies, while also soliciting and retaining critical ownership details from insurance providers
  • Systematically analyzed and updated vehicle statuses within internal company database to facilitate clean title acquisitions from DMV, culminating in preparation and processing of final sale documents for auction day.
  • Examined and verified over 300 titles weekly.

Customer Service Representative

IAA
07.2020 - 05.2021
    • Managed data entry, order processing, and assignments, while maintaining and updating computer system records
    • Responsively addressed client inquiries, complaints, and requests through email, providing comprehensive customer support services.

Intern

Orange County Utilities
11.2018 - 07.2020
  • Conducted data entry and verification of wastewater assets in Maximo database.
  • Compiled and organized data, generated comprehensive reports, and maintained accurate records for construction projects.
  • Created work orders for planned construction and maintenance projects related to water and wastewater infrastructure.
  • Assisted in Field Services Safety Committee and served as founding member of Field Services Kudos Committee
  • Enhanced employee engagement within Safety Committee by streamlining email communication and facilitating easy access to meeting agendas and notifications of upcoming meetings and activities.

Receptionist

Mullinax Ford
05.2018 - 11.2018
  • Proficiently executed title transfers through utilization of CDK system
  • Diligently monitored status of hard tags.
  • Skillfully administered financial transactions, encompassing cash, check, and credit payment methods
  • Accurately processed purchase orders for both parts and services from external vendors within internal accounting system,
  • Effectively handled client inquiries and addressed customer complaints to ensure satisfaction.
  • Conducted comprehensive orientation and onboarding for newly appointed receptionists, ensuring seamless integration into their roles.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.

Sales Associate

Old Navy
08.2017 - 07.2018
  • Provided dedicated customer assistance in accordance with established standards of excellence within organization.
  • Additionally, facilitated comprehensive training sessions for both new and current staff members, focusing on company's prescribed methodology for delivering exceptional customer experiences.
  • Furthermore, managed transactions encompassing debit, credit, and cash payment methods with utmost professionalism and precision.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Bachelor's degree - Business Information Management- Human Resources

Seminole State College of Florida
Sanford, FL
05.2023

Associate in arts - Marketing

Seminole State College of Florida
Sanford, FL
12.2018

Skills

  • Management Development
  • Report Preparation
  • Documentation Review
  • Operations Support
  • Contract Management
  • Communication Management
  • Inventory Control
  • Sales Development
  • Records Management
  • Job Training

Websites

Certification

  • ARENA- Basic
  • Google Analytics - 2021
  • IAA POP of Recognition- 2021
  • Orange County Team Recognition Williamsburg Project- 2019
  • The BB&T Emerging Leaders Certificate- Fall 2019
  • UCF Athena WE Leadership Program-Spring 2019, Fall 2019
  • SSC Vice President Hispanic Student Association- Fall 2017, Spring 2018

Hobbies and Interests

  • HISPANIC STUDENT ASSOCIATION, Organized two bake sales on campus. Designed flyers and recruited the tesorer, secretary, and prospect members. Increased student participation in the club by 95%. Participated and conducted campus activities.
  • CAMP BOGGY CREEK, Medical camp for children diagnosed with different life-threatening and chronic illnesses. Volunteered in 2018 and 2019 to paint the facility.
  • CARAMEL ALFAJORES, BAKING, Managed the day-to-day running of the business, fixed prices, and closed deals. Evaluated the business improvement by making income analysis, client lists, and budgets for bakery supplies. Recorded income and expenses data on Microsoft Excel. Keep up with the correct quantities of production ratio to the customer orders. Made sure that quality standards are kept with products and customer interactions.

Languages

Spanish
Native or Bilingual

Timeline

Title Specialist

IAA
06.2023 - Current

Sales and Management Intern

Enterprise
05.2022 - 07.2022

Title Specialist

IAA
05.2021 - 05.2022

Customer Service Representative

IAA
07.2020 - 05.2021

Intern

Orange County Utilities
11.2018 - 07.2020

Receptionist

Mullinax Ford
05.2018 - 11.2018

Sales Associate

Old Navy
08.2017 - 07.2018

Bachelor's degree - Business Information Management- Human Resources

Seminole State College of Florida

Associate in arts - Marketing

Seminole State College of Florida

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Brenda Gogny