Brenda Gomes
Hollywood,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Product Support Specialist
Turbo Tax
01.2019 - 12.2019
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Responded to customer inquiries and provided technical assistance over phone.
Administrative Assistant
Caremax Medical Centers
01.2020 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Cosmetology License - Cosmetology
Sheridan Technical College
Hollywood, FL01.2013
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2010
Skills
- Calendar Management
- HIPAA Compliance
- Records Management
- Medical Office Administration
- Insurance Verification
- Medical Billing
- Medical Terminology
- Referral Verification
- Insurance Claims
- HIPAA Guidelines
- Paperwork Coordination
- Patient Scheduling
- Patient Relations
- Appointment Scheduling
- Telephone Etiquette
- Proficient in [Software]
Languages
Spanish
Native or Bilingual
English
Timeline
Administrative Assistant
Caremax Medical Centers
01.2020 - 09.2023
Product Support Specialist
Turbo Tax
01.2019 - 12.2019
Cosmetology License - Cosmetology
Sheridan Technical College
High School Diploma -
Charles W Flanagan High School
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