Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brenda Gomez

La Mirada,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Group Fitness Trainer/Front Desk Receptionist

The Camp Transformation Center
07.2019 - Current
  • Enhanced class participation by incorporating diverse group fitness activities and techniques.
  • Boosted client satisfaction by tailoring workout plans to individual needs and goals.
  • Collaborated with gym management to develop new programs and classes, increasing membership retention rates.
  • Provided motivation and support for clients, resulting in higher attendance levels and commitment to their fitness goals.
  • Developed strong rapport with clients, leading to high levels of positive feedback and word-of-mouth referrals.

Call Agent

Apple One Media
04.2020 - 08.2020
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Built strong customer relationships with empathetic communication and active listening skills.

Eligibility Technician

County Of Orange Social Services Agency
09.2015 - 08.2019
  • Improved eligibility determination accuracy by implementing efficient data verification processes.
  • Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
  • Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
  • Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.

Personal Banker Officer

Citibank N.A
03.2012 - 09.2015
  • Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
  • Streamlined account opening processes for increased efficiency and reduced wait times for clients.
  • Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
  • Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
  • Enhanced branch reputation through active participation in community events and outreach programs.
  • Utilized CRM software efficiently to track client interactions and identify sales opportunities within the existing client base.

Education

Bachelor of Science - Business Management

University of Phoenix
Costa Mesa, CA
07.2010

Bachelor of Science - Finance

University of Phoenix
Costa Mesa, CA
07.2010

Skills

  • Client assessment
  • Time management
  • Stress management
  • Goal setting
  • Active Listening
  • Marketing
  • Customer Engagement
  • Data Gathering
  • Interpersonal Skills
  • Problem-Solving Skills
  • CRM Software
  • Case Management

Certification

DDI Leadership Development

Languages

Spanish
Native or Bilingual

Timeline

Call Agent

Apple One Media
04.2020 - 08.2020

Group Fitness Trainer/Front Desk Receptionist

The Camp Transformation Center
07.2019 - Current

Eligibility Technician

County Of Orange Social Services Agency
09.2015 - 08.2019

Personal Banker Officer

Citibank N.A
03.2012 - 09.2015

Bachelor of Science - Business Management

University of Phoenix

Bachelor of Science - Finance

University of Phoenix

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Brenda Gomez