Brenda Gomez Villasenor

Dynamic and results-driven Business/Consumer Banking Professional with over 9 years of experience delivering exceptional financial solutions and relationship management to small and mid-size businesses. Proven track record of exceeding sales targets, enhancing client satisfaction, and fostering long-term partnerships. Adept at analyzing client needs, recommending tailored financial products, leading high-performing teams. Fluent in English and Spanish, with a strong focus on compliance, client education, networking, and operational excellence.

·Work with clients to identify their financial goals and to find ways of reaching those goals.

· Originated in structured facilities and working capital loans to support client expansion.

· Managed and grew a diverse portfolio of business clients, consistently exceeding annual sales goals by 150%+ in both consumer and business banking.

· Conducted in-depth financial reviews and needs assessments, delivering strategic guidance on credit lines, merchant services, treasury solutions, and deposit products.

· Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

· Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.

· Handle customer complaints and take appropriate action to resolve them.

· Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, and making budget adjustments.

· Teach courses or seminars on topics such as budgeting, managing personal finances, or financial literacy.

· Partnered with internal Financial advisors, mortgage officers, credit, underwriting, and risk teams to ensure compliance and regulatory alignment.

· Coached and mentored new business advisors and team members.