Hi, I’m
Brenda Gonzalez
Denver,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee's engagement and boost performance. Professional focused on promoting safe work environment for all personnel. Success leading and training a team of 27.
Overview
23
years of professional experience
Work History
Denver Health
Environmental Services Manager
01.2020 - Current
Job overview
- Improved facility''s environmental performance by developing and implementing comprehensive waste management strategies.
- Developed training programs for staff on proper handling of hazardous materials, resulting in reduced incidents and improved safety measures.
- Evaluated existing policies and procedures related to sustainability efforts, recommending updates where necessary for continuous improvement.
- Facilitated ongoing communication between departments regarding environmental initiatives, promoting collaboration towards shared goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced employee awareness of environmental responsibilities by creating engaging educational materials and resources.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised and directed daily work of team of 27 sanitation personnel.
Denver Health
Custodian Supervisor
07.2010 - Current
Job overview
- Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
- Ensured high standards of cleanliness, maintaining safe and hygienic environment for all building occupants.
- Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting positive culture within custodial department.
- Enhanced team productivity through consistent training and guidance for all staff members.
- Coordinated schedules effectively between multiple shifts, ensuring seamless transitions and maintaining continuity of custodial operations.
- Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
- Assisted in recruiting new talent by conducting interviews with prospective candidates, ensuring their skills aligned with organizational needs.
- Improved custodial efficiency by implementing thorough and organized cleaning schedule.
- Streamlined inventory management, ensuring adequate supplies were always available without excess stock.
- Handled emergency situations with calm demeanor, leading the team to respond effectively and restore normal operations promptly.
- Promoted positive work atmosphere, fostering strong communication and collaboration among custodial team.
- Developed performance evaluations for staff members, providing constructive feedback and setting clear expectations for future growth within the organization.
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Denver Health- Denver Cares Facility
Lead Custodian
06.2008 - Current
Job overview
- Monitored 27 employees to enforce proper use of personal protective equipment, supplies and equipment.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Spearheaded emergency response efforts during incidents such as water leaks or spills, coordinating resources effectively to minimize damage.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Streamlined maintenance processes by establishing clear communication between custodians, management, and other departments.
- Improved team efficiency with thorough training in equipment usage, safety procedures, and time management.
- Promoted a safe working environment through regular inspections and prompt resolution of potential hazards.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Facilitated effective communication among custodial team members through regular meetings focused on progress updates, challenges faced, and upcoming priorities.
- Ensured timely completion of tasks by delegating responsibilities to custodial staff members effectively.
- Maintained floor cleaning and waxing equipment.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Operated buffers and burnishers to clean and polish floors.
North Suburban Medical Center
Environmental Services Housekeeper
07.2001 - 05.2007
Job overview
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
North High School, Denver, CO
High School Diploma
05.2001
Skills
- Organizational Skills
- Adaptability and Flexibility
- Operations Management
- Work Planning and Prioritization
Languages
Spanish
Full Professional
Timeline
Environmental Services Manager
Denver Health
01.2020 - Current
Custodian Supervisor
Denver Health
07.2010 - Current
Lead Custodian
Denver Health- Denver Cares Facility
06.2008 - Current
Environmental Services Housekeeper
North Suburban Medical Center
07.2001 - 05.2007
North High School
High School Diploma
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